Lexus of Henderson - Service Center

It was great working with Tony. I appreciated the loaner car. But your detailing department needs improvement. For the amount of money I was charged for a detail of my car, it was s I appreciated the loaner car. But your detailing department needs improvement. For the amount of money I was charged for a detail of my car, it was still dirty and it didn't smell like they shampooed the carpet. I have grandchildren, and my car gets dirty. I would love to know that if I need to get my car detailed, the level of clean matches the price I pay to get it done. More

Kim was very professional working with us on purchasing our new vehicle. She ensured us that if we had any questions about anything about the car she would be there to assist. We are very pleased with her our new vehicle. She ensured us that if we had any questions about anything about the car she would be there to assist. We are very pleased with her helpfulness. More

Car was delivered on time after service was completed. Waiting area was comfortable. I would like to use the courtesy vehicle, but after a bad experience in 2018 with my first Lexus service, I am not will Waiting area was comfortable. I would like to use the courtesy vehicle, but after a bad experience in 2018 with my first Lexus service, I am not willing to try it again. More

Friendly, personable and got to business. She was fantastic to work with! Will come back in the future She was fantastic to work with! Will come back in the future More

The staff is accomodating and prompt in their service. The process was explained to me in detail and what are the expections and how much is the repair will incur. I have wonderful experience with your s The process was explained to me in detail and what are the expections and how much is the repair will incur. I have wonderful experience with your service. Surely, will be back in my next service. More

Excellent, efficient, timely, friendly customer service from Patrice and Denise, and, with finance. No time wasted. Exceptional delivery experience teaching me the vehicle. Best followup communication I'v from Patrice and Denise, and, with finance. No time wasted. Exceptional delivery experience teaching me the vehicle. Best followup communication I've ever experienced with any vehicle. I turned in a new BMW-X3 to get the NX350. Much more superior vehicle in every way, drive, comfort and functionality. 10/10. Highest recommendation. Thank you. More

Very thoughtful. Super customer service oriented I wish every service provider would emulate what Tony does Super customer service oriented I wish every service provider would emulate what Tony does More

More interested in finding ways to charge you for unwanted services then providing customer service. unwanted services then providing customer service. More

My experience was amazing. Walked in and was greeted with a warm welcome. Rick walked me out and I immediately saw the car I had been looking at online. Test drove the car and Walked in and was greeted with a warm welcome. Rick walked me out and I immediately saw the car I had been looking at online. Test drove the car and the rest is history! More

The overall experience was good. The wait time was a bit longer than expected for a scheduled appointment. The wait time was a bit longer than expected for a scheduled appointment. More