Lexus of Henderson - Service Center

1st class treatment Service managers are always polite and professional. The customer lounge/waiting area is always neat and well stocked with water and other refreshment Service managers are always polite and professional. The customer lounge/waiting area is always neat and well stocked with water and other refreshment making a professional expresion of gratitude for our business. More

Could have been more helpful Tyler as always was helpful and great. He tried to get my car serviced as quick as possible, when he found out they didn’t have the tire i needed he g Tyler as always was helpful and great. He tried to get my car serviced as quick as possible, when he found out they didn’t have the tire i needed he got me a ride home right away. The reason for 1 less star is when i called to make the initial service appointment the woman i spoke with i felt could have been more accommodating. I asked if a loaner was possible since i had to go to work and i knew i would have to drop my car off over night since it was a last minute squeeze in and she said they do not do those for these type of services, but i have been offered loaners in the past for more simple service than this one so i didn’t understand why this time was any different. So i asked if i could get a ride home and she said they only run from 1-3, so i asked if i can get a ride home in that time frame so i can make it home in time for work. She said there were other clients who scheduled rides so she wasn’t sure when i would be taken home. She told me she would get me in at 1:20 but that time was cutting it close for me so i asked if i could just drop it off and pick it up the following day, but even for that i had to schedule a time with no accommodation for me to get home. I usually don’t complain but With a high end brand such as Lexus i felt that this time it was missing that little extra help. More

always very kind, helpful and accommodating! Lexus of Henderson, at least the two times I have been there have always been very helpful, kind and accommodating...even though I did not purchase my Lexus of Henderson, at least the two times I have been there have always been very helpful, kind and accommodating...even though I did not purchase my car from you! More

Service without an appointment Great service and I had a very little wait considering I didn’t have an apppointment but I was due for my 70k mileage service. Great service and I had a very little wait considering I didn’t have an apppointment but I was due for my 70k mileage service. More

Fabulous Customer Service David is wonderful to work with! He goes above and beyond to make us feel special and appreciated. My appointment was for a turn signal issue; David m David is wonderful to work with! He goes above and beyond to make us feel special and appreciated. My appointment was for a turn signal issue; David made sure the issue was promptly fixed, and even had our SUV washed! It's Lexus team members like David that keep our family purchasing and servicing our vehicles at Lexus Henderson. More

Top Notch David T and the staff were excellent. I appreciate the great service and updates. I have been going to the Henderson location since you opened, and Da David T and the staff were excellent. I appreciate the great service and updates. I have been going to the Henderson location since you opened, and David and the staff have been the best dealership I’ve been to here in town. More

Very Helpful Thanks for the reminder that my car needed additional service. I love coming in and having a record of what has and hasn't been done on my car. My c Thanks for the reminder that my car needed additional service. I love coming in and having a record of what has and hasn't been done on my car. My car runs like a top! I really like the service manager too he has taken time to personally talk with me about problems over the years and he solve them! I always feel that I get the best advise and help, I have ever received at any shop. More

IRecall of passenger air bag system The entire process was handled very efficiently , from the service appointment to the final return of my car. I received a customer loaner that was br The entire process was handled very efficiently , from the service appointment to the final return of my car. I received a customer loaner that was brand new and very enjoyable. More

Service department took great care of me David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to Davi David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to David and the staff. More

Jay is great. Always very helpful and communicative and works to get me in and out as quickly as possible. He took the time to update me throughout the process. Always very helpful and communicative and works to get me in and out as quickly as possible. He took the time to update me throughout the process. More