Lexus of Henderson - Service Center

Always great service both with our Service Manager, Stephen Diem, as well as the service performed on our car. We never have to wait longer wait much longer than the tim both with our Service Manager, Stephen Diem, as well as the service performed on our car. We never have to wait longer wait much longer than the time estimated. He keeps us notified as of the status from the time we get there until the car is ready. Everyone there at Lexus of Henderson is always friendly. More

Service Stephen did a great job! Good follow-up and explanation of the work done. Work was excellent and done on time. Overall very favorable experience. Stephen did a great job! Good follow-up and explanation of the work done. Work was excellent and done on time. Overall very favorable experience. More

Work was done well and on time. The work is always top notch. Jay did a good job keeping me informed on the work status and providing great customer service beyond the call. The work is always top notch. Jay did a good job keeping me informed on the work status and providing great customer service beyond the call. More

May become a customer again I returned to Lexus of Henderson for a vehicle recall service after a two year hiatus. I had 2 consecutive unpleasant service experiences that caused I returned to Lexus of Henderson for a vehicle recall service after a two year hiatus. I had 2 consecutive unpleasant service experiences that caused me to go elsewhere. I took the recall service opportunity to once again discuss past issues with the service department and was assured those issues (failure to address a door hardware problem reported on both the electronic service appointment and again mentioned during the service check-in, and getting lost in the shuffle in picking up my vehicle after a service appointment) would not occur under the current management/processes. As to the recall service just performed, I was very impressed with the timely, smooth and painless process, and that they included a car wash and fuel tank fill-up in addition the the loaner car waiting for me at my reservation time. I will return to this dealership, in anticipation of future service appointments meeting the standards demonstrated at the recent visit. More

Service The team was thorough and patient to find the issue with the rattle we were experiencing with our RX350. They even sent the shop manager on a test dr The team was thorough and patient to find the issue with the rattle we were experiencing with our RX350. They even sent the shop manager on a test drive with me to be certain of the rattle we were hearing. More

Great customer service, model customer service. Jay provided loaner car, check on me and up dated on the state of my car. He was very professional, courteou customer service, model customer service. Jay provided loaner car, check on me and up dated on the state of my car. He was very professional, courteous and nice guy and had the best crew. More

Excellent Dealership Car brought in for tailgate problem. Provided courtesy car and kept me apprised of status of repair. Completely satisfied wth Lexus of Henderson. W Car brought in for tailgate problem. Provided courtesy car and kept me apprised of status of repair. Completely satisfied wth Lexus of Henderson. Will continue to bring my car here for service. More

Fantastic Service Arrived without appointment and they got me in and out in one hour great service fast and efficient. They also washed my car which was nice Arrived without appointment and they got me in and out in one hour great service fast and efficient. They also washed my car which was nice More

Amazing experience, as always! My car had an airbag recall and alternately an issue with the 4lo/check engine light. My car was towed Wednesday night and completely fixed, including My car had an airbag recall and alternately an issue with the 4lo/check engine light. My car was towed Wednesday night and completely fixed, including an oil change, by Thursday afternoon. I love my Lexus because it is an amazing vehicle but what really makes owning a Lexus an exceptional experience is the service team! More

Lexus of Henderson keeps our LX running and looking like new David T. in service remembers and welcomes us when we drop off our LX - it's nice to have someone who knows your vehicle writing up the service orders David T. in service remembers and welcomes us when we drop off our LX - it's nice to have someone who knows your vehicle writing up the service orders. The car is always in perfect shape when we pick it up and services are always done as expected. I feel like this car could last forever with the top notch service provided by Lexus. More