Lexus of Henderson - Service Center

1st Class Service All The Way Wonderful Service. Staff is always pleasant & polite. I had to wait since it was a short service, and their lounge area is also a great place to hang Wonderful Service. Staff is always pleasant & polite. I had to wait since it was a short service, and their lounge area is also a great place to hang out in while waiting for service. They knew I was waiting, and they were done before I knew it! I'm always treated well at Lexus of Henderson. More

Change Oil David Torrella is super friendly and five star customer service always. Thank you again for good service guys, I will come back again. Miss Lee F David Torrella is super friendly and five star customer service always. Thank you again for good service guys, I will come back again. Miss Lee Family More

Brakes and Tires David was on top to provided me with a great service to change my four tires and brakes. David help me in all the decision making the price of the tir David was on top to provided me with a great service to change my four tires and brakes. David help me in all the decision making the price of the tires and the quality to choose . Little discount will also good idea. More

Concierge customer service Service Manager John McLachlan incorporated a very personal touch to my recent service visit. When my car was ready Mr. McLachlan physically walked m Service Manager John McLachlan incorporated a very personal touch to my recent service visit. When my car was ready Mr. McLachlan physically walked me to my waiting car and thanked me for visiting Lexus of Henderson. An unexpected pleasant personal touch to an already superior Lexus experience. “Thank you” Mr. McLachlan !! More

Absolutely Satisfied My experience this week with Lexus of Henderson was the most painless auto repair I've ever experienced. David, Steve and Dimitri all made me feel l My experience this week with Lexus of Henderson was the most painless auto repair I've ever experienced. David, Steve and Dimitri all made me feel like I was the only customer they had to deal with the entire week! Flawless transition into a loaner car, updates on the progress, and a service team that was relentless in finding the root of the problem. David went above and beyond to order a few additional things be checked out while my car was there. More

Very Professional Very Happy. Our for some reason would't pass the smog check to renew our license, we made an appointment and had it checked. There was no real issue Very Happy. Our for some reason would't pass the smog check to renew our license, we made an appointment and had it checked. There was no real issue other than resetting the computer. What I appreciated the most is there was no pressure to up sale us. We had a couple other general maintenance items done, but it was refreshing to not be pressured to do a lot of work that could have been done but wasn't needed at this time More

Regular Service I have been a long time customer with Lexus and Service is one of the reasons that I keep buying Lexus. I have owned in Chicago, Kansas City, and Las I have been a long time customer with Lexus and Service is one of the reasons that I keep buying Lexus. I have owned in Chicago, Kansas City, and Las Vegas and service is great at all locations. Staff is always helpful and friendly. More

Great Service! Talk about service with a smile. I was totally impressed by John, my service advisor. First time at this location and will definitely come back. Than Talk about service with a smile. I was totally impressed by John, my service advisor. First time at this location and will definitely come back. Thank you Lexus of Henderson... More

Great experience Great as always, I drive from the SW to this location because it’s always a wonderful experience. Appreciate the service and care. Thank you. Great as always, I drive from the SW to this location because it’s always a wonderful experience. Appreciate the service and care. Thank you. More

Dissapointed with how I was sold a car with multiple problem I bought my Hyundai Genesis from your dealership and at the time it had 17,000 miles i believe. I started having problems with it the very next day an I bought my Hyundai Genesis from your dealership and at the time it had 17,000 miles i believe. I started having problems with it the very next day and that is documented because i called Michael who sold me the car. My blind spot detectors did not work,my front parking assist did not work, and i eventually had to replace my front bumper because it was damaged. I ended up paying $2,500 in repairs on a car I had for about 6 months that i had bought with only 17,000 miles with a clean carfax (supposedly).. You guys dumped this car on me . I took it to my regular Hyundai dealership which i have used for almost 4 years and they showed me signs that this car had been in an accident. This was the worst experience of my life as far as car care. I expected a lot more from you because of your Lexus brand. I have not had issues since the repairs but i will be back if any of those problems occur again. Craig Kelly helped me along the way but took a long time to call me back. He would only call back right away once i called and complained to others. Otherwise he would get back to me in a week or two or not at all. More