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4,743 Reviews of Lexus of Henderson - Service Center
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June 07, 2019
Receiving text messages were impersonal, missing items There are missing screws underneath my hood, I was told my battery was fine when indeed it was low and needed to be replaced, and receiving text mess There are missing screws underneath my hood, I was told my battery was fine when indeed it was low and needed to be replaced, and receiving text messages are very impersonal . More
by SNVTC
Verified CustomerEmployees Worked With
Andrew
June 07, 2019
Better than most I don't mind waiting for service on my car here. They have at least 3 large waiting lounges, complete with big screen tv's, free charging stations, f I don't mind waiting for service on my car here. They have at least 3 large waiting lounges, complete with big screen tv's, free charging stations, free computer use, along with free bottled water and snacks. The only problem I had today was the length of time I was there. I was told less than 30 minutes, expected maybe 1 hour. But I ended up being there a little more than 2.5 hrs. Another good point for them is they wash your car too. More
by kathyrrt10
Employees Worked With
June 07, 2019
very professional Tyler was very friendly and very professional. He returned my call quickly and set my appointment on the day I requested. He asked questions to make s Tyler was very friendly and very professional. He returned my call quickly and set my appointment on the day I requested. He asked questions to make sure I hadn't forgotten any of my concerns. I felt that he did a very good job. More
by TOBYLYN
Employees Worked With
Tyler Heisch
June 06, 2019
Above and beyond Jay and the team here always go above and beyond! Thank you for always taking care of me and my vehicle. Best service, thank you Jay and the team here always go above and beyond! Thank you for always taking care of me and my vehicle. Best service, thank you More
by CHRISTINA.DEVILLE1
Employees Worked With
Jay
June 04, 2019
Service Department John McClanlqn was professional, understood the problem, provided solutions & my car was done the same day. When I drive the car home it handled perf John McClanlqn was professional, understood the problem, provided solutions & my car was done the same day. When I drive the car home it handled perfectly More
by STEVENDPICKETT
Employees Worked With
John Mclanlan
June 04, 2019
Feedback Service representative did a great job showing me where I could stay in the building and work without disturbing others. He was prompt, personable and Service representative did a great job showing me where I could stay in the building and work without disturbing others. He was prompt, personable and efficient. He recorded my needs and promised to get me in 1.5 hours. He came back in 1.1 hours. Quickly paid and delivered me to my vehicle where he stripped the plastic covers and I was on my way. The service itself was under par. Shortly after leaving while driving car I could smell oil burning off a hot surface. When I looked under the hood I could still smell it and I found the cap for the windshield fluid off. To me this is below the standard of Toyota let alone Lexus. More
by PHIL240G
Employees Worked With
John McLachlan
June 03, 2019
excellent service this place never disappoint me, from prices and service! highly recommended. looking for a car and good quality service, this is the place to be. this place never disappoint me, from prices and service! highly recommended. looking for a car and good quality service, this is the place to be. More
by bfguillem
Employees Worked With
June 02, 2019
Service Thank yOu to Ryon, Martrell and Craig for addressing all of my concerns on my new Lexus Rx350. I am very pleased at their professionalism and custome Thank yOu to Ryon, Martrell and Craig for addressing all of my concerns on my new Lexus Rx350. I am very pleased at their professionalism and customer service. I will highly recommend Lexus of Henderson. More
by ISLANDGRL3
June 02, 2019
Great service When you come for service they always do everything they can to make your visit a good experience. The waiting area is clean and refreshments are prov When you come for service they always do everything they can to make your visit a good experience. The waiting area is clean and refreshments are provided. More
by Tberres
June 01, 2019
Henderson Lexus second to none. Dave Torrelia service mgr 10+ Josh teck service 10+. I’ve bough 2008 LS 460, 2013 LS 460, 2015 RCF and 2018 LS 500. I still own the RCF and LS 500. I’ Dave Torrelia service mgr 10+ Josh teck service 10+. I’ve bough 2008 LS 460, 2013 LS 460, 2015 RCF and 2018 LS 500. I still own the RCF and LS 500. I’m 71 yrs old and these are my dream cars. More
by DRBULLUSMC
Employees Worked With
Other Employees :
Dave Torrelia and Josh
