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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,743 Reviews

4,743 Reviews of Lexus of Henderson - Service Center

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July 02, 2019

Excellent experience I live 40 mins away and come here for all my service needs. The service is A1 here!!!! I’ve been coming here for the last 8 years and will continue t More

by PETERAVILATORRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David torrella
July 02, 2019

Excellent Service First rate excellent service. The quality of service was second to none and what I come to expect from Lexus. Thanks for the enjoyable experience. More

by VCE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
June 30, 2019

Great service This was my first time for vehicle service. Stephen Diem was my service rep and he did an awesome job. He took the time to answer all my questions and More

by Nunns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem , Moses Ambriz
June 30, 2019

Excellent Everyone at Lexus is polite and knowledgeable. I always receive excellent customer service. I have been a Lexus customer/car owner for 6 plus years. More

by CAMMANMARTHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2019

Good customer service Craig Kelly was very professional, after finding out thta my car got dent from a car wash malfunction, he immediately offered to fix the issue and v More

by MARICELLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2019

Amazing experience every single time These guys are real pros at customer service and satisfaction. Every time I visit I am met with staff that really cares about me and my family. From s More

by kevinhildner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
June 29, 2019

Excellent ! Wouldn't take it anywhere else, Lexus of Henderson has always been my Service Center. This is my 4th Lexus since moving in the Las Vegas Area and have More

by grfadriana1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
June 29, 2019

Great Service I had a good experience, took the shuttle waited about 10mins and he took me straight home. Thank you! Advisor David has helped me for the 2nd time an More

by Kvilla1996
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
June 29, 2019

Professional and detail oriented staff Experience began with a call to schedule maintenance followed by shuttle service to home and a pick up at home to retrieve the vehicle. Experience wa More

by GBC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2019

Don’t try to cheat your customers! First of all, don’t call your customer to pick up their car until you know it’s 100% finished Second when you know you messed something up don’t try More

by TIM.DUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Knight III
Jun 28, 2019 -

Lexus of Henderson responded

This guest brought in his 2005 LX570 for a brake service. There was a pulsing in the brakes and we quoted a price to turn the rotors rather than replace them. We attempted to resurface the rotors but they were to far gone, so we replaced them with new rotors and did not charge for the new rotors, a significant savings. Additionally when we informed the guest that his serpentine belt and tentioner was in need of replacement, the repair was approved. Upon replacement and proper tensioning the alternator failed, we replaced the alternator at no charge, significant further savings. There are several other items that we picked up the bill for with this guest that most dealers would never do. However, customer satisfaction is paramount to the Lexus ownership experience and we take great pride at Lexus of Henderson in fulfilling this mission.

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