Lexus of Henderson - Service Center

Excellent Visit Brought my girl in for her first maintenance. The service was excellent. I even enjoyed a nice donut! They do need to fix their coffee/espresso mac Brought my girl in for her first maintenance. The service was excellent. I even enjoyed a nice donut! They do need to fix their coffee/espresso machine thing as it was only providing hot water. Other than that, everything was a good experience. More

Collision Alerts Detected via e-mail Lexus of Henderson service manager Tyler was extremely helpful and courteous in attending to my needs ensuring my vehicle was thoroughly inspected and Lexus of Henderson service manager Tyler was extremely helpful and courteous in attending to my needs ensuring my vehicle was thoroughly inspected and cleared of all computer faults. The service department always ensures every customer leaves with a peace of mind. Highly recommend Lexus of Henderson. More

Amazing service From the time I checked in until the job was completed everyone was helpful courteous and professional. I am always completely satisfied when I have a From the time I checked in until the job was completed everyone was helpful courteous and professional. I am always completely satisfied when I have any service done. More

Service excellent 10 out of 10 service excellent Tyler was very helpful as always I will strongly recommend yiuu dealer ship service was fast and I am completely satis 10 out of 10 service excellent Tyler was very helpful as always I will strongly recommend yiuu dealer ship service was fast and I am completely satisfied More

Very prompt and professional The service agent kept me well informed all along and was very professional. He explained the problem with options how to fix it and prioritised the u The service agent kept me well informed all along and was very professional. He explained the problem with options how to fix it and prioritised the urgent repairs needed. More

Not sure I made an appointment with a courtesy vehicle. And it was ok until I picked up my car. I was asked what happened to my rear hatch trunk paint. I was I made an appointment with a courtesy vehicle. And it was ok until I picked up my car. I was asked what happened to my rear hatch trunk paint. I was told that it was painted by non factory paint. They told me that the problem I am having not be able to close n open trunk is something to do with it. They thought I did something to my trunk and took to body shop to fix it and painted. I have leased this vehicle and there is no accident or damage since I picked up my vehicle from dealership. Sep 2018, I leased this vehicle, my vehicle is 2017, so the dealership must had a least one year until I purchased. And i did a test drive, means there were a ton of clients did the same before me. Now I am thinking that i was given accident vehicle without any disclosures??? Dealership knows people, so even they checked in the system that no accident or body work done, they could have done? Then I was told that it was a mistake. But it is on paper. I took my car twice for this trunk problem, i was told to record it because my trunk was working fine when I took at the first time before warranty expired. And I did. But my car trunk was working fine every time I took. Mean time, I have a doubt if this vehicle was in an accident before I leased, and I have to deal with if my car trunk might not close or open. Very disappointed . More

First Class Experience My visit to Lexus of Henderson for service this week was outstanding, as it is each time. This team goes above and beyond to communicate with me abou My visit to Lexus of Henderson for service this week was outstanding, as it is each time. This team goes above and beyond to communicate with me about my car and make sure I am satisfied with the work and service. My visits to the dealership are actually pleasant, unlike feelings of dread I have experienced with other luxury car brands in the past. Thank you to David, my service writer, for always going above and beyond. I am a Lexus owner for life. More

Recall tire service. Leslie made an appt for me. I arrived and was greeted in the driveway and they started the paperwork for a loaner. Everything's went very well. Leslie made an appt for me. I arrived and was greeted in the driveway and they started the paperwork for a loaner. Everything's went very well. More

Awesome! David Torrella is my service advisor and I couldn’t ask for a better one. He is always a step ahead of me and exceeds my expectations! David Torrella is my service advisor and I couldn’t ask for a better one. He is always a step ahead of me and exceeds my expectations! More