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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,745 Reviews

4,745 Reviews of Lexus of Henderson - Service Center

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August 27, 2019

$5 Maintenance Check Good and fast service. I have no complaints and I am one Happy customer. I will be back for my 10k service. Until next time! More

by LaLaJohns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Diem
Aug 27, 2019 -

Lexus of Henderson responded

We love happy customers so this is fantastic to read! Thank you so much and see you back at Lexus of Henderson for your 10k service. Safe driving!

August 27, 2019

Always professional and eager to help. I have always had a refreshing experience whenever service is needed. There has never been a technician or mechanic that has ever hesitated to give of More

by CUANDREWS48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Aug 28, 2019 -

Lexus of Henderson responded

It makes our day to hear that you've received consistently great service from the Lexus of Henderson team! We really appreciate your kind words about our team and facilities. Thank you for being part of the Lexus of Henderson family!

August 24, 2019

CarPlay Update The service dept explained what to expect during my time there. everything was smooth and quick. My time was valued. Lounge is comfortable and snacks More

by MRSELIZABETHHAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler H
Aug 26, 2019 -

Lexus of Henderson responded

Mrs. Hahn, thank you for the lovely review. You can always count on our team to provide a quick, comfortable experience. We do appreciate your business here at Lexus of Henderson!

August 24, 2019

Regular scheduled service From the onset, I was greeted within a minute while there seemed to be plenty of cars before me. The service advisor did no up sell and did exactly wh More

by HGANDALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Aug 26, 2019 -

Lexus of Henderson responded

I'm so glad to read that you had a great service experience with us at Lexus of Henderson! Thank you for the 5 star review.

August 23, 2019

Battery trouble They checked and took care of the problem ASAP! Jay informed me immediately what it may cost me for the battery and how Long it would take. More

by LEEORESTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Aug 23, 2019 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your auto service needs! We are delighted to hear that Jay took care of your battery issues and got you back on the road quickly. Have a great day.

August 23, 2019

Too early 6 month service Service itself was great and they washed the car! But they told me i was like 3 months too early for my first service! Then why did they send me a More

by chistp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David E Torrella, Service advisor
Aug 23, 2019 -

Lexus of Henderson responded

Thank you very much for trusting Lexus of Henderson with your business and for your positive feedback! I apologize for the miscommunication on our end. I would like to clear up any confusion, so would you please give me a call? Thank you, Roy Hollinger - Service Director - (702) 228-7736

August 23, 2019

Best service ever The service team stepped up theirs game since my last visit. The people taking cars and getting the ball rolling are actually friendly and efficient. More

by Tua02362
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Torella & Jayce Messer
Aug 23, 2019 -

Lexus of Henderson responded

Thank you for giving us another opportunity to impress you! We are delighted to hear that you received the friendly service we expect for all of our guests. We truly appreciate your continued support and look forward to serving you next time. Have a wonderful weekend and safe driving.

August 23, 2019

Excellent Service The service team at Lexus of Henderson is very professional. From being greeted at the service drive, loaner vehicle, and being informed of additiona More

by GPARKER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrela, Eric Duckro
Aug 23, 2019 -

Lexus of Henderson responded

Thank you for your 5-star review of Lexus of Henderson! We are so pleased to read you received great customer service during your recent service appointment. Thank you for your recommendation and see you next time!

August 23, 2019

Excellent Service Appreciated professional service from arrival to pickup. The use of a loaner coupled with text communication about service progress allowed me to acco More

by CRESOLVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
D Torella
Aug 23, 2019 -

Lexus of Henderson responded

Thank you for your 5-star review of Lexus of Henderson! It's great to read your feedback about your recent visit and we are happy to have you as a customer. We would love the opportunity to work with you again in the future!

August 23, 2019

That hatch door don't work. My car needed rear hatch motor replaced. David Torrella immediately recognized this would take time and put me in a loaner. Car was fixed next day! More

by MWSTICHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Aug 26, 2019 -

Lexus of Henderson responded

Thank you for the great review! I'm glad you could count on David to take care of your repair so quickly. Thanks for choosing Lexus of Henderson to service your vehicle!

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