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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,746 Reviews

4,746 Reviews of Lexus of Henderson - Service Center

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September 05, 2019

Fast and efficient Comfortable waiting area and very nice personnel. The entire process is quick and easy for processing your vehicle for service. And I appreciate havin More

by DZARCONE4265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrello
Sep 05, 2019 -

Lexus of Henderson responded

Thank you for posting about your experience so that others will know what it's like to be a guest at Lexus of Henderson! We are so glad that it's easy for you to have your vehicle serviced with us. All of us at Lexus of Henderson are grateful to have you as a customer.

September 05, 2019

28,000 mile service Good performance overall. Appreciate the cleaning of the car as part of the service. Previously, however, Lexus has filled the tank. This did not ha More

by GYRENE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
tyler
Sep 05, 2019 -

Lexus of Henderson responded

Thank you very much for choosing Lexus of Henderson and posting about your experience! I'm sorry to hear that we overlooked filling your tank. We are grateful for your business and look forward to impressing you next time.

September 05, 2019

Amazing Service....But at a Very High Price! Tyler and all other staff were very professional and friendly. Service was great and I especially appreciate getting a loaner car. Waiting room is ver More

by MJTSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Sep 06, 2019 -

Lexus of Henderson responded

While I'm very glad that you are satisfied with the service you received at your recent visit, I'm sorry to hear that you are disappointed with our prices. We strive to provide the best value to our guests and do appreciate your feedback. If there is anything you would like to discuss further, please give me a call. Thank you, Roy Hollinger - Service Director - (702) 228-7736

September 04, 2019

Everything was great. Every employee was friendly. Service was great. Loaner car was clean and new,Tyler(Service Advisor) was friendly and knowledgeable.I am satisfied.I wi More

by MASAN52823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Sep 04, 2019 -

Lexus of Henderson responded

It's great to read that your recent visit to Lexus of Henderson was such a success! Thank you for trusting us with your vehicle. We really appreciate you recommending us to your friends and family as well.

September 04, 2019

very happy Don't know what more to say I am very happy with the service this my 4th Rx350 i bought at this dealership. Do you think I might like the place. More

by JDONAHUESR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 04, 2019 -

Lexus of Henderson responded

We can't thank you enough for coming back to Lexus of Henderson for a fourth vehicle! It truly means a lot that you've trusted us with your business time and time again. Safe driving!

September 04, 2019

Always a friedsly environment I am always greeted by a friendly service writer and door opened as I am escorted to the waiting room for the service consultant to discuss service re More

by Maryellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Sep 05, 2019 -

Lexus of Henderson responded

We are delighted to hear that you are always welcomed to our dealership with friendly service! Thank you so much for trusting the Lexus of Henderson team with your vehicle time and time again. We look forward to our continued relationship.

September 03, 2019

One year service I am so happy with my vehicle!! t's Lexus! What rlse is there to say? There is nothing more to add! You canmot improve on perfection!!! I More

by ELLKINGMAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Destura
Sep 03, 2019 -

Lexus of Henderson responded

We love seeing 5-star reviews, thank you so much! It's so great to know you are loving your Lexus vehicle and we hope to see you again soon. Have a great day!

September 02, 2019

After repair, my car died again in a day. My 2019 RX 350 was dead on Sep. 1 again after a day repair from Henderson Service (Aug. 31). 2019 RX 350 had engine starting problem and the speed w More

by BRIGHTON0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Lexus of Henderson responded

Sorry to hear you are having trouble with your vehicle! We would, of course, appreciate the opportunity to resolve the issues your vehicle is experiencing. I'm going to ask around the shop to see if anyone remembers your visit specifically so that we can reach out. As you have an anonymous username, it would be really helpful if you would take a moment to give me a call. Thank you, Roy Hollinger - Service Director - (702) 228-7736.

September 01, 2019

Amazing and quick Cozy waiting area and service was rendered very quickly. Service tech, Stephen, was amazing. I’d drive here every time I needed service if my car wa More

by GOLDEN_DINAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Sep 03, 2019 -

Lexus of Henderson responded

Thank you very much for the kind words about Stephen and our Service Team! We are grateful for your business.

August 31, 2019

always satisfied! :) Jay answered all of my questions and provided clear communication, as well as ensuring the service was done quickly. i love lexus and will never own a More

by MEJIAERIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Sep 03, 2019 -

Lexus of Henderson responded

Thank you for being a loyal customer here at Lexus of Henderson! We are grateful for your business and are happy to know that you can count on Jay to take great care of you and your Lexus. We look forward to seeing you next time.

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