Lexus of Henderson - Service Center

Best in Town Hello! Jay Dalit and everyone else that helped us truly made a potentially unbearable situation not only bearable, but almost pleasant. Your dealershi Hello! Jay Dalit and everyone else that helped us truly made a potentially unbearable situation not only bearable, but almost pleasant. Your dealership exemplifies everything we love about the Lexus name and we refuse to go anywhere else in town. Thank you. More

My experience at Lexus. of Henderson My experience at LEXUS was as always a delight. They were someone always outside to greet me to write up my car, offer me water and tell me that we My experience at LEXUS was as always a delight. They were someone always outside to greet me to write up my car, offer me water and tell me that we will come and get you when your service is done. The only complaint I have is the bad coffee and hot chocolate in the machine.... I would think that a luxury car dealership would have a better quality coffee service More

Awesome service Everyone are very friendly and the place is always clean. Tyler Anthony Heishman (the service manager) very approachable and always great explaining m Everyone are very friendly and the place is always clean. Tyler Anthony Heishman (the service manager) very approachable and always great explaining me what service they did to my car. More

VIP treatment You treat me like a VIP every time I have an appointment with you guys. Keep up the good work. And thank you Jay for always acknowledging me whenever You treat me like a VIP every time I have an appointment with you guys. Keep up the good work. And thank you Jay for always acknowledging me whenever I arrived at the service area. More

Jay always makes me comfortable and protected. As an older woman (71), I am always grateful that Jay takes the time to explain services to me and looks out for the easiest way for me to obtain ser As an older woman (71), I am always grateful that Jay takes the time to explain services to me and looks out for the easiest way for me to obtain service. I trust him and I trust Lexus. More

Out of town Lexus customer I gave this review a 5/5 because Jay Dalit provided me with great customer service. Otherwise I may have not rated as high. Originally scheduling my a I gave this review a 5/5 because Jay Dalit provided me with great customer service. Otherwise I may have not rated as high. Originally scheduling my appointment online I was offered an option to receive a loaner as well as another service consultant would be assisting me. A follow up call should be made to give the customer a heads up that they may not receive a loaner vehicle and to portray other possible options as in re-schedule, drop off, time lapse of service etc. It is also more comforting for scheduled consultants to greet their customers and to make them feel welcomed instead of customers pulling up to service to wait for anyone to greet them without providing a name at the very least. I originally scheduled with Las Vegas Lexus but opted out because I was not greeted at all when I had arrived. I choose to drive an additional 30 mins to Henderson to receive better service. Customer service is always #1 and guarantees business to return and to be recommended to other potential clients. More

Service team great/Lexus Corp. not so great In late March of this year I bought a Certified 2013 Lexus GS 350 at your Henderson dealership. I just brought it in On Sept. 4 for its six month Ce In late March of this year I bought a Certified 2013 Lexus GS 350 at your Henderson dealership. I just brought it in On Sept. 4 for its six month Certified service and everyone I came in contact with was quite professional and mannerly. I explained to the service reps of two issues that came with the car, as purchased, 1. occasional loud pop in the sunroof ( a known issue with Lexus on Lexus forum) and 2. front seat upholstery and a plastic piece that does not meet nor cover the very front bottom edge of the front passenger seat. An obvious screw is missing and a large plastic piece does not mesh with the cushion. The guys in service asked if I could come back to have these two issues dealt with. The front lower plastic cover was pulled out and left as such, I imagine since they were to work on it again soon. I was informed that authorization from Lexus was needed but it didn’t seem to be a problem. The next morning I was informed by Steven Diem from the service dept. when he called me to explain that both issues were denied as a result of normal wear and tear. I believe Lexus Corp punted on the sunroof issue and I take responsibility for not having inspected the front seat with a magnifying glass and a fine-tooth comb before I drove off with the car. I was advised by the service dept. to contact my sales person as he may have some sway in addressing these issue. Well, Isiah tried but was informed about the wear and tear guidelines and informed me that nothing could be done. In summation I get it, but I am at least a bit disappointed in the result of the corporate decision in regard to my issues. The front seat condition was something that should have been taken care of at the dealership in order to qualify the GS 350 for Certified classification and again, my bad. I will not fight these issues but I have learned a lesson or two in regard to the limited coverage provided the “Certified” status of vehicles. All of the personnelI that I had contact were quite professional but my opinion of Lexus corporate has diminished significantly. More

Service was excellent. I have nothing else to say;I have nothing else to say; I have nothing else to say; I have nothing else to say. was excellent. I have nothing else to say;I have nothing else to say; I have nothing else to say; I have nothing else to say. More

Consistently Excellent Always a pleasure to have my GX 460 and GS 350 serviced at Lexus of Henderson. David Torrella is outstanding in every way. Prompt communication and Always a pleasure to have my GX 460 and GS 350 serviced at Lexus of Henderson. David Torrella is outstanding in every way. Prompt communication and great customer service! Thanks again David for another excellent experience. More

L Certified Service Very pleased with the service and my service advisor David Torrella. Fast, quick and easy! And they even washed my car:) I would highly recommend Lexu Very pleased with the service and my service advisor David Torrella. Fast, quick and easy! And they even washed my car:) I would highly recommend Lexus of Henderson More