Lexus of Henderson - Service Center

Car Service Had a nail in my tire and needed urgent attention. Service Manager Stephen Diem was very kind and obliging although they were very busy that morning. Had a nail in my tire and needed urgent attention. Service Manager Stephen Diem was very kind and obliging although they were very busy that morning. I am very grateful that he took attention to my emergency and had it resolved. More

15,000 mile service The dealership notified me via email that my ES 350 sedan was is need of 15,000 mile service. I phoned the dealership, scheduled the service & the The dealership notified me via email that my ES 350 sedan was is need of 15,000 mile service. I phoned the dealership, scheduled the service & the day of the service I only had to wait 35 minutes until my car was ready. Very satisfied with the entire experience. I would high recommend this dealership to others. More

Great Service as Usual This is my 3rd Lexus and always trusted Lexus of Henderson on my cars maintenance services. Not just the friendly service but also the honesty that t This is my 3rd Lexus and always trusted Lexus of Henderson on my cars maintenance services. Not just the friendly service but also the honesty that they don't take advantage of customers. Some auto services will add services that you don't really need and Lexus are very competitive when it comes to their services rates compare to non-dealer auto service businesses. More

Not everything was fixed We also wanted some window tint replaced which was not done. Now we have to come back which is another 70 mile drive round trip for us. Had we been We also wanted some window tint replaced which was not done. Now we have to come back which is another 70 mile drive round trip for us. Had we been informed that this work was not available on the weekend we would have schedule our service during a weekday. Also the car was still dirty after we picked it up as the car wash was worthless. More

Stephen, our service rep. We are so impressed with Stephen. His commitment to service is excellent. He is very professional! His follow-up and communication/updates are a 10! We are so impressed with Stephen. His commitment to service is excellent. He is very professional! His follow-up and communication/updates are a 10! More

I had a great experience as always. Dave Torello my service representative it’s definitely one of the reasons that I always return to Lexus of Henderson for Service. He is truly an ass Dave Torello my service representative it’s definitely one of the reasons that I always return to Lexus of Henderson for Service. He is truly an asset to Lexus of Henderson. More

Routine Service All was as expected...quick and professional without any surprises. Jay texted me when the service was complete. My check out was fast and easy. All was as expected...quick and professional without any surprises. Jay texted me when the service was complete. My check out was fast and easy. More

Professional, efficient, quality workmanship, personal cysti We have all been to service centers in an era where service seems like an afterthought. At Lexus of Henderson they are living examples of quality serv We have all been to service centers in an era where service seems like an afterthought. At Lexus of Henderson they are living examples of quality service. It starts with having quality team members who are skilled and well trained, well thought out processes that make the operation run smoothly, and a true commitment to their customers . We have 2 vehicles that have both been in the service center recently and routinely . My experience is consistently the same, whether they are slammed with appointments or it’s one of those infrequent lulls. More

Excellent costumer service The manager in service has an excellent costumer service. As soon as I arrive too I got accomodated. It only take longer on the pick up service. Mor The manager in service has an excellent costumer service. As soon as I arrive too I got accomodated. It only take longer on the pick up service. More power to Lexus. More

Car service with no appointment Car battery began to fail. Called David Torrella, my Service Manager at Lexus, and received same day battery replacement without an appointment. Min Car battery began to fail. Called David Torrella, my Service Manager at Lexus, and received same day battery replacement without an appointment. Minimum wait time for service department to replace battery. Received an excellent presentation by Craig Kelly, while waiting for battery replacement, on advancements on 2019 / 2020 RX Lexus vehicles. More