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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,746 Reviews

4,746 Reviews of Lexus of Henderson - Service Center

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October 08, 2019

happy customer I have never experienced the level of customer service ever that I do at Lexus of Henderson. Hands down the best ever! I dropped off my wife's car f More

by CDAUM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Oct 08, 2019 -

Lexus of Henderson responded

Customer service is our priority and we are thrilled this comes through to you! Thank you so much for posting about your recent visit so that others will know what it's like to have their vehicles serviced with us. We are grateful for your support and look forward to serving you for years to come.

October 06, 2019

Service They couldn’t fix the small dent in the door and they couldn’t fix the chip in the bumper or apply paint to make it less noticeable More

by MIKEC915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

Lexus of Henderson responded

Hi Mike - I'm sorry to hear that we were not able to fix your vehicle. We pride ourselves on our thorough work and I would like to learn the details of this situation. Perhaps there is something I can do to help. If you're willing, would you please give me a call? Thank you, Roy Hollinger - Service Director - (702) 228-7736

October 04, 2019

Awesome service Lexus of Henderson is always polite and on target with their service. Employees are always eager to be sure your stay is enjoyable and if your car nee More

by VKADAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Lexus of Henderson responded

We are very grateful to have you as a longtime customer and really appreciate you stopping by to commend our team! It's wonderful that you can depend on David, Jayce, and our staff to take excellent care of you and your vehicle. Thank you so much! All of us at Lexus of Henderson look forward to our continued relationship.

October 04, 2019

Great service Did a oil change on my Lexus rx350 2007....in and out in one hour and 10min....watched a little tv had a cup of coffee and they were calling my name.. More

by LORNE997
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Check in guys are great
Oct 07, 2019 -

Lexus of Henderson responded

Lorne - It's fantastic to hear that your oil change appointment went smoothly! Thank you for trusting us with your Lexus. We look forward to serving you next time at Lexus of Henderson.

October 04, 2019

Bad Battery My battery quit on me in the parking lot at COSTCO. AAA gave me a jump. Called you guys and told you I was my way over to get a replacement battery. More

by WRANDOLPH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Consultant: Jayce Messer
Oct 07, 2019 -

Lexus of Henderson responded

We are glad to hear that our team was able to help out in this challenging situation and get you back on the road quickly! Thank you very much for reviewing us.

October 03, 2019

Great Service Happy to be a Lexus fan for many years. They always deliver great service time after time. Everything goes smoothly and they are always accomadte my n More

by LUKE.MCEWIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 03, 2019 -

Lexus of Henderson responded

Luke, thank you for being a loyal customer of Lexus of Henderson. We are grateful for your business and this kind review!

October 03, 2019

Battery Issue Very customer oriented, friendly, efficient & competent. My service manager, David, knows be by name & is ALWAYS helpful. On this occassion, I showed More

by MFORMAN577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Oct 03, 2019 -

Lexus of Henderson responded

"Friendly, efficient & competent" are all words we love to see! It really means a lot that you can count on David to take great care of you and your vehicle. Thank you so much for your continued support!

October 03, 2019

Wonderful Experience! Jay was fantastic as was the rest of your amazing team at Lexus. I felt appreciated and felt that the Lexus of Henderson team really cared about me. More

by stephen.edge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 03, 2019 -

Lexus of Henderson responded

Stephen - We truly value our customers and are thrilled this came through during your experience! Thank you so much for such fantastic feedback. We look forward to serving you again at Lexus of Henderson.

October 03, 2019

Nice service This is the place I have been going for last 15 years. I bought two cars from this place and alway bring my cars back to this place. The are doing a g More

by FLAMINGORANGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler and other folks
Oct 03, 2019 -

Lexus of Henderson responded

There's nothing we can say to thank you for your fifteen years of business! It means the world to us that you can trust our team for five-star care, every time. Have a wonderful day!

October 02, 2019

Replace tires. Recall to replace tires. Very friendly and solicitous service department team. Nothing more to be said. Thank everyone for their assistance. Alway More

by DON73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 02, 2019 -

Lexus of Henderson responded

Hi Don - It makes our day to hear that you enjoy your visits with our Service Team! We are glad to hear that your recent tire replacement went smoothly. Thanks so much and safe driving!

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