Lexus of Henderson - Service Center

Always the best service. I have been with Lexus of Henderson since it opened and will stay with this organization. It is simply the best service available anywhere period. I have been with Lexus of Henderson since it opened and will stay with this organization. It is simply the best service available anywhere period. More

Great service experience My service writer Jay Dalit is all about great customer service. He listened to my concerts and took action to resolved the issues with my RX 350. Bo My service writer Jay Dalit is all about great customer service. He listened to my concerts and took action to resolved the issues with my RX 350. Both my wife and I feel so very comfortable having our two Rx 350’s service at this shop. More

Excellent service henderson Lexus they treat you like a VIP the courteous of the staff is superb and I’m very satisfied for the service that they rendered to my suv � henderson Lexus they treat you like a VIP the courteous of the staff is superb and I’m very satisfied for the service that they rendered to my suv 👍👍👍👍👍 More

60 k service Timely and professional Work included multiple items and Stephen had a loaner for me to use at no charge. Car was ready on time and perfect Timely and professional Work included multiple items and Stephen had a loaner for me to use at no charge. Car was ready on time and perfect More

New battery I needed a new battery, so I didn’t have a appointment but they squeezed me in. Tyler Heishman was my service rep and was so kind and respectful. I I needed a new battery, so I didn’t have a appointment but they squeezed me in. Tyler Heishman was my service rep and was so kind and respectful. I got a new battery and a car wash in a short period of time. Thank you Lexus Service! More

SOS Update, Wheel Recon, Bal Tires Came in for SOS Update and Wheel Recon and Bal Tires after Wheel recon. When I spoke with Dave in Service every thing went well and he was very poli Came in for SOS Update and Wheel Recon and Bal Tires after Wheel recon. When I spoke with Dave in Service every thing went well and he was very polite. I requested that ,under the Wheel and Tire warranty , they Bal the tires after the Wheels are sanded and cleaned and painted( didn’t really understand Alloy rims would be painted) . Dave told my wife and I that the tires would be bal at my request. When Dave called to say the car was done I asked if the Tires were Balanced and was told yes. I returned about 4:30 pm and Dave was preparing the paper work and motioned us to wait. After waiting a different person appeared with paperwork and Dave had left. The paperwork had no Bal of tires listed. Then that person after more waiting I guess had spoke to Craig Kelly. Craig asked the two machanics who worked on the car about Bal Tires and was told no bal took place and they had no knowledge of a Balance of Ties request. My wife and I do not like being treated with this form of Disrespect. This is our second Lexus. I wish your company had competitors in the Las Vegas market. Truth in Business if so important. Craig did provide in writing a free Bal of Tires when I want one. This may seem like a small problem in your dealership but is is also in the other one as well. Disappointed, Lawrence Mulloy Sarah Mulloy More

A Service Center You Can Trust Yesterday my day did not begin well. My Lexus IS350 would not start. AAA jump-started my car and told me to replace my battery. It was still under war Yesterday my day did not begin well. My Lexus IS350 would not start. AAA jump-started my car and told me to replace my battery. It was still under warranty from AutoZone. When I got AutoZone, they said to me that the battery was good, and I needed a new alternator. I drove straight to Lexus of Henderson. Tyler, my service manager, squeezed me in, even though I didn't have an appointment. They discovered that I did have a bad cell within my battery. He printed up a report as proof that I could take back to AutoZone. AutoZone did replace the battery. Tyler did not charge me a dime! To be safe, I have scheduled an appointment with the Lexus service center for the alternator. The people at AutoZone told me that I could buy an alternator much cheaper from them. This claim is probably valid. However, Tyler and Lexus gave me peace of mind and confidence - This is priceless! More

15,000 mile service on my Lexus ES 350 I had an unexpected day off and call that morning to schedule my 15,000 service. Jay Dalit was very accommodating and worked me in that afternoon. G I had an unexpected day off and call that morning to schedule my 15,000 service. Jay Dalit was very accommodating and worked me in that afternoon. Great Service, Great Dealership. More

Great service friendly staff Jay was very nice and helpful got my NX in and out quickly! While I was waiting I spoke with Isai who was also extremely friendly and very informative Jay was very nice and helpful got my NX in and out quickly! While I was waiting I spoke with Isai who was also extremely friendly and very informative about the new features for my next lease. I will definitely be bringing my business to Lexus of Henderson! More

Great service I always receive great service from Lexus of Henderson. Their service waiting area is amazing and they do a great job of checking the car in in a time I always receive great service from Lexus of Henderson. Their service waiting area is amazing and they do a great job of checking the car in in a timely manner. The rental was a beautiful ES350. The service was performed in the timeframe they said it would be and the car returned to me in perfect condition. Everyone was friendly. Superb service overall. More