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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,748 Reviews

4,748 Reviews of Lexus of Henderson - Service Center

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December 22, 2019

Exceptional Service with David Thank your David for always taking care of all my Lexus’s! I am always confident bringing in my cars for service when David is helping me. Always outs More

by ADEENER3030
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Dec 23, 2019 -

Lexus of Henderson responded

This is such a great review, thank you so much for taking the time to share. We'll pass the good news on to David. See you next time at Lexus of Henderson!

December 22, 2019

Steering wheel service The friendliness and professionalism of everyone I encountered at Lexus of Henderson was exceptional. Want to thank Tyler and Craig again for outstand More

by PBLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Heishman
Dec 23, 2019 -

Lexus of Henderson responded

Thank you for the 5-star review! We couldn't be happier to hear that you enjoyed working with our team at Lexus of Henderson. Tyler and Craig are both excellent, and we will certainly let them know that you appreciate their service. Happy Holidays!

December 21, 2019

David T. Is always very professional and courteous in dealing with us, explains in details the service that was done . Very efficient and accommodating to our More

by LDEMIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
E. Martinez
December 20, 2019

Not satisfied Service department could not access sales agreement for updating navigation and charged us instead. Each service visit seems to have problems, especi More

by ENGLUNDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen and Tyler
Jan 03, 2020 -

Lexus of Henderson responded

I'm very sorry that our service hasn't been up to our five-star standards. If we owe you a refund then I certainly want to help expedite that process. I can't locate your contact information based on this review, so would you please call me when you get the chance? Thank you, Roy Hollinger - Service Director - (702) 228-7736

December 19, 2019

Maintenance Lexus of Henderson dealership always take good care of me whenever I get my car serviced. I always have Stephen Diem as my advisor and he goes above a More

by tmiro2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 19, 2019 -

Lexus of Henderson responded

Thank you for the review! We are so grateful to have you as a customer here at Lexus of Henderson. Stephen is definitely amazing, and we will be sure to let him know that you enjoy working with him. We look forward to seeing you again!

December 19, 2019

They're always so good to me ! As an older woman, I always feel comfortable with the personnel at Lexus of Henderson. From the young man who checks my car in to the consultation wit More

by JANFARIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Dec 20, 2019 -

Lexus of Henderson responded

Hi Jan - We are so happy to hear that you can depend on our team to take excellent care of you and your vehicle! Thank you so much for trusting us with all your auto service needs. We look forward to working with you for years to come.

December 18, 2019

Great service Lexus of Henderson has great customer service. They always make sure all of my questions are answered. I feel they are honest and that means a lot to More

by Taylormade22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 19, 2019 -

Lexus of Henderson responded

Thank you for the 5-star review! Our team couldn't be happier to know that we are providing the honest and friendly service we strive for here at Lexus of Henderson. We look forward to your next visit!

December 17, 2019

Service to have battery replaced Service consultant Stephen Diem provided excellent customer service and got my battery replaced and me back on the road in a matter of hours. I'm espe More

by JRICEJD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Dec 17, 2019 -

Lexus of Henderson responded

We are glad to hear that our team could help out in this challenging situation and replace your battery in a timely manner. Thank you so much for supporting us with a wonderful review! We hope you have a happy holiday season. - Lexus of Henderson team

December 16, 2019

Service was handled and completed in a professional manner I required a technician to replace my headlight on my IS 350 which was blinding on coming drivers. I had not made an appointment and came in early the More

by BLKASARDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dault
Dec 16, 2019 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson, Barry! We are glad to hear that Jay was helpful in replacing your headlight in a timely manner. We really appreciate you stopping by to post about your experience and recommend our services.

December 16, 2019

great service David was great he also arranged for someone to drop my grandson and I off to get a bite to eat and to pick us up More

by COSHAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Dec 16, 2019 -

Lexus of Henderson responded

Thank you so much for taking time to commend David! We really appreciate you trusting your vehicle with our team at Lexus of Henderson.

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