Lexus of Henderson - Service Center

Excellent customer service. Appointment was on time. I was told a wait time of an hour and a half. Car was ready on time and service manager provide me with a service schedule and pricing. was told a wait time of an hour and a half. Car was ready on time and service manager provide me with a service schedule and pricing. More

Great service. I didn’t have an appointment and David Torella got me in for a nail in my tire. I was happy that I didn’t have to wait. Torella got me in for a nail in my tire. I was happy that I didn’t have to wait. More

Staff are polite and friendly, waiting area is spacious and clean, great with food and beverages available while waiting, car and customer service is awesome. and clean, great with food and beverages available while waiting, car and customer service is awesome. More

service They pick up and drop off my car giving me more time to devote to my business. David Torrella always takes very good care of my needs. Thank you They pick up and drop off my car giving me more time to devote to my business. David Torrella always takes very good care of my needs. Thank you More

Great service, they ensured my time was well spent. I was given a car from Enterprise Rental for my courtesy vehicle. Tyler was helpful at all times throughout the process. was given a car from Enterprise Rental for my courtesy vehicle. Tyler was helpful at all times throughout the process. More

Good service and facility, but Lexus National System down. I made the service appointment to get the 2012 version of the Navigation system in my ES-350 updated. I drove from Kanab, UT to Henderson, NV and mad I made the service appointment to get the 2012 version of the Navigation system in my ES-350 updated. I drove from Kanab, UT to Henderson, NV and made hotel reservations for the night so this update could be accomplished. After spending several hours at the dealership, I was informed that the Lexus National System is down until further notice and TAS case #200220418 had been opened. I asked to be notified when the system was back up. Your dealership has my cell #. Today is Jan 30th and is the system is still down?? The service department should have notified me in advance that they would not be able to perform the update. Your personnel were courteous and the facility is very nice. I do not plan to go the this effort to update my navigation system again. More

Everything was done properly and timely. This was my first year complementary service. I also requested detailing of the car. Great service. Work done properly. Polite people. Everything was This was my first year complementary service. I also requested detailing of the car. Great service. Work done properly. Polite people. Everything was done in a timely manner. Good price for detailing the car. More

The folks at Lexus of Henderson are amazing. David, Jerry, and Mike are great people. The work done on my car is always top notch. Jerry, and Mike are great people. The work done on my car is always top notch. More

Had front end alignment completed. Service manager Torrella made sure that I was informed of process and all was handled well. Service Manager Torrella makes sure that all work is completed at an exc Torrella made sure that I was informed of process and all was handled well. Service Manager Torrella makes sure that all work is completed at an excellent standard. More

Battery I called Lexus roadside assistance because I had a dead battery, they came within 15 minutes very impressive. I drove to Lexus they said it would be a I called Lexus roadside assistance because I had a dead battery, they came within 15 minutes very impressive. I drove to Lexus they said it would be a two-hour wait the battery would be covered under warranty. I called for an update on our vehicle and was put on hold for 15 minutes. Hung up and called back and was finally able to speak to someone in services. Great service team as always! Have to go back to Lexus because the Bluetooth is not working I guess it has something to do with putting in a new battery. More