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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,752 Reviews

4,752 Reviews of Lexus of Henderson - Service Center

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February 20, 2020

Slow response to customers We sat for 25 minutes for the service advisor. 20 minutes when we came back for pickup. Rest of service went fine. I left a coat in the rental and th More

by P1941M1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 21, 2020 -

Lexus of Henderson responded

I apologize that we kept you waiting. I would be happy to double-check on your raincoat, but won't be able to locate your contact information from this review. Would you please call me when you have the chance? Thank you, Roy Hollinger - Service Director - (702) 228-7736

February 19, 2020

Great service from department workers eait time was acceptable and young man who helped was very professional and kept me informed of issues and time. More

by KSA77@cox.net
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a five-star review!

February 19, 2020

ExcellentExceptional Better than expected Tyler was Excellent Exceptional Better than expected Tyler was amazing expedited everything in very timely manner Vehicle was delivered to me completely More

by PAWELD01
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Feb 19, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your awesome experience with Tyler at Lexus of Henderson!

February 19, 2020

The car was done in a timely manner for short service while I waited. Steve, question answering by Steve and Al, blueberry muffin, and coffee were great! More

by Billy the Kid
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Feb 19, 2020 -

Lexus of Henderson responded

Thanks so much for taking the time to write us a review. We're so glad to hear that you enjoyed the amenities at Lexus of Henderson!

February 14, 2020

Chantelle was so respectful of my time. She saw to it that my vehicle was serviced quickly and I was out of there and back to work in about an hour. More

by D Dobson
Recommend Dealer
Yes
Employees Worked With
Chantelle Kraft
Feb 14, 2020 -

Lexus of Henderson responded

Thank you for the review! We couldn't be happier to hear that Chantelle provided respectful and helpful service for you here at Lexus of Henderson. We will be sure to let her know that you appreciate her help!

February 13, 2020

Worth for the money service @ Lexus of Henderson I had a wonderful experienced when I visit Lexus of Henderson to do the diagnostic test on my 2010 RX 450h SUV and have it full detailed cleaning. I'm More

by DOYCABRERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Feb 13, 2020 -

Lexus of Henderson responded

Thanks so much for reviewing Lexus of Henderson! We're happy to hear that our team made your 2010 RX 450h SUV look like new! Taking care of our customers is a top priority for us. We look forward to working with you at your next visit!

February 12, 2020

repair have a very good experience with my repair. Tyler went above and beyond to be sure the repair was done correctly and fairly priced. thanks for the pos More

by RANDYWILLIAMS89421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Feb 12, 2020 -

Lexus of Henderson responded

Randy, thank you for sharing your positive experience with Tyler at Lexus of Henderson!

February 12, 2020

One of the Best dealership this side of town. I was One of the Best dealership this side of town. I was helped by Robert and he was very patient and easy to deal with. Very professional. More

by jun.castro
Recommend Dealer
Yes
Employees Worked With
Robert Mirrer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles the manger sales and Tyler at service department
Feb 12, 2020 -

Lexus of Henderson responded

Thank you for sharing your experience at Lexus of Henderson! We are happy to hear that Robert took care of you!

February 11, 2020

Consistently top notch service is provided at this Lexus location. I appreciate the attention given to both me and my vehicle. Thank you once again! More

by SROY44
Recommend Dealer
Yes
Employees Worked With
Tyler H.
Feb 11, 2020 -

Lexus of Henderson responded

It's our privilege to assist you! All of us at Lexus of Henderson love to hear that you can depend on our team for excellent service, every time. Thank you for your loyal business!

February 11, 2020

Car wash was terrible. Service was just ok. Service guy was nice. Need a better car wash looked worse coming out than going in they should have wiped it down and all windows are worse than when I went in. More

by C21RELEST8
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2020 -

Lexus of Henderson responded

It's disappointing to hear that you aren't satisfied with the service you received at your recent visit. I would be happy to rewash your vehicle and to see if there is anything else I can do to make things right for you. If you're interested, please give me a call. Thank you, Roy Hollinger - Service Director - (702) 228-7736

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