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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,752 Reviews

4,752 Reviews of Lexus of Henderson - Service Center

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March 07, 2020

I was not too happy being stood up by your on site technician, it was quickly made up by your sales rep, Michelle Suson. She showed up at my house within 2 hours to go over all technical features for More

by VINCENTKAN
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Lexus of Henderson responded

Vincent, thank you for allowing us to make things right. We're glad to hear that Michelle took care of you. Our team hopes that we get the chance to work with you in the future!

March 07, 2020

I was able to schedule my service in a quick and timely fashion. Tyler was fast at responding to my messages. The service guys that picked up my car were friendly and accommodating. Overall I’m very happy More

by VELVETF2001
Recommend Dealer
Yes
Employees Worked With
Tyler at Henderson
Mar 09, 2020 -

Lexus of Henderson responded

We love happy customers so this is fantastic to read! Thank you so much for servicing your vehicle with us at Lexus of Henderson. We appreciate your kind words about Tyler and our team. Happy travels!

March 07, 2020

Outstanding service manager David was informative very helpful had my car ready in timely matter he knew I was sick had my car delivered. Fantastic manager More

by KARENRADECKI
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager David
Mar 09, 2020 -

Lexus of Henderson responded

Karen - Thank you for sharing this great feedback about David! We are so glad that he could make your service experience more convenient. Safe travels!

March 07, 2020

great timely,friendly quick...nice waiting area..gave me a coupon when asked..not pressured for anything else. got my car washed and ate crispy cream dough More

by spanky00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Mar 09, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson a review. We're so glad to hear that you enjoyed your visit with us!

March 06, 2020

Everything service wise and Tyler was wonderful except they did a very poor job with the complimentary car wash. More streaks on all the windows. I had to redo it after I left. Just a FYI for future patro More

by KMSMINNIE
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler was my service agent. Wonderful!
Mar 09, 2020 -

Lexus of Henderson responded

Thank you for the compliments of Tyler's customer service and for taking the time to share your feedback about the car wash. We're always looking for ways to improve and will look into this.

March 04, 2020

I was there with my 12months old baby The whole team was I was there with my 12months old baby The whole team was there to help and expedite the process Thank you so much will definitely recommend going More

by HILITWEISS
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torela from service department was very helpful
Mar 04, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are pleased to hear that our team was able to help you out here at Lexus of Henderson. We are grateful for your recommendation, and we hope to see you again down the road!

March 03, 2020

Inspection for repair I rated the price because I have been in the Lexus Family 26 plus years and have not paid for inspection. I am aware that I am new to Lexus Of Hender More

by SUNIG4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman and the Technician Eric.
Mar 03, 2020 -

Lexus of Henderson responded

Thank you for the review - we are grateful for your longtime Lexus loyalty, and we will certainly take your feedback seriously. We hope to get another chance to impress you.

February 29, 2020

From the moment you walk in they make sure to tend to you & give you the best quality service. All departments were helpful & worked with what we needed More

by Brenda
Recommend Dealer
Yes
Employees Worked With
SIRUI
Mar 02, 2020 -

Lexus of Henderson responded

Brenda - Thank you for such an outstanding review! All of us at Lexus of Henderson are honored to have you as a loyal customer and look forward to our continued relationship.

February 28, 2020

I was pleased with the service. All service was done as prescribed and they attended to two special requests I had. I've had this ES for ten years and always take it to this dealership for service. More

by FMANUS
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Lexus of Henderson responded

We are so grateful that you trust our service team here at Lexus of Henderson! Thank you for taking the time to leave us a review. We look forward to your next visit!

February 28, 2020

2019 Lexus ES 350 Excellent service my service manager David Torella is always courteous and eager to help. Would highly recommend David he genuinely cares about his cu More

by CC1101
Recommend Dealer
Yes
Employees Worked With
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Lexus of Henderson responded

Thanks so much for taking the time to share your five-star experience with David at Lexus of Henderson! We are grateful for your business.

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