Lexus of Henderson - Service Center

Fast and Great Service I only have Henderson Lexus service department work on my SC430. They have pride in their work and care about the customer. Excellent Customer Servic I only have Henderson Lexus service department work on my SC430. They have pride in their work and care about the customer. Excellent Customer Service! More

Battery Replacement and DCM Recall Called Service on Monday about a dead battery and DCM recall. Dave T scheduled service the next day and gave me a loaner. The battery was replaced and Called Service on Monday about a dead battery and DCM recall. Dave T scheduled service the next day and gave me a loaner. The battery was replaced and the DCM was fixed. More

Very Happy! I've always been very impressed with Lexus of Henderson's service, as well as their sales dept as well. I live 27 miles away, however it's worth the d I've always been very impressed with Lexus of Henderson's service, as well as their sales dept as well. I live 27 miles away, however it's worth the drive. More

My service provider Davd has always been excellent I always leave satisfied with the service that is provided with regard to my repair request. However, "every time" each and every time, for years, I always leave satisfied with the service that is provided with regard to my repair request. However, "every time" each and every time, for years, I am asked to sign a blank form as to the condition that your guys are accepting my vehicle. The guys on the drive must be trained to do this because I own a Lexus and I am in my third lease (9 + yrs and faithful repeat customer) and each time I come in, I have to refuse to sign the blank form. I have to ask the attendant(s) on the drive to walk my car, note any scratches or dings and then have me sign the document. Why? What is the purpose of me signing a blank form? I have spoken to the attendants, Supervisor and my service writer ...and it is still happening. It is not good business practice to be asked to sign a blank form. More

Service was great. Everything explained clearly which managed my expectations. Went above and beyond with service needed. Pick up was swift and efficient vehicle was returned in great condition managed my expectations. Went above and beyond with service needed. Pick up was swift and efficient vehicle was returned in great condition More

Great service The work was done quickly and the service personnel was excellent. Stephen Diem may sure I was satisfied with the work before I left and if I had an The work was done quickly and the service personnel was excellent. Stephen Diem may sure I was satisfied with the work before I left and if I had any questions. More

Easy Service My scheduled maintenance was due, called and made an appointment on Friday, dropped the car off Tuesday morning. I was called a few times regarding up My scheduled maintenance was due, called and made an appointment on Friday, dropped the car off Tuesday morning. I was called a few times regarding updates to my car's status and when it was time to pick up I was given the run down on everything that was completed along with the receipt. Easy. More

My service associate friendly, helpful and knowledgeable! He took the time to get to know me and told me a little bit about him! Excellent job! He took the time to get to know me and told me a little bit about him! Excellent job! More

recall repair Had 2 recalls needed fixing.... got loaner and dropped it off....no problem. Went to pick it up and had a 15ish minute wait but finally got checked in Had 2 recalls needed fixing.... got loaner and dropped it off....no problem. Went to pick it up and had a 15ish minute wait but finally got checked in and car available to me. Problem is one of the problems I'd asked them to look at and fix they told me they had, well,,,, they hadn't. Now I have to take it back.... I live 20 miles away and only due to the covid do I have the time to return.... still, it's inconvenient and more exposure during a time we all should stay home. Disappointing to say the least... BTW I did buy my car at this dealership... More

We came to the dealer for a recall notice the service department of the dealership sent me. From the moment we arrived we were treated warmly and with respect. Once our car was logged in outside we went department of the dealership sent me. From the moment we arrived we were treated warmly and with respect. Once our car was logged in outside we went to our wonderful Service Manager David Torrella's office (he greeted us in the hallway) and he took care of getting our loaner and the needed paperwork. The only downside to this appointment was that it was made over the phone the week before the appointment and David was not made aware of it. Nevertheless, David was able to secure a loaner which we requested when the appointment was made. The necessary work was done and we got our car back the next day. I highly recommend your dealership and David as our service manager. He always makes sure everything is ok before we leave. He is the best service manager we've had in decades. More