Lexus of Henderson - Service Center

David, the service advisor, was awesome. He kept me updated every step of the way. He actively listened, and acknowledged every concern that I had. Great service. Even the gentleman who first accepted updated every step of the way. He actively listened, and acknowledged every concern that I had. Great service. Even the gentleman who first accepted my car was very welcoming and friendly. I also bring my Mercedes to service at the dealership down the street, but the service seems just a step below compared to the Lexus experience. More

My usual guy was out. Substitute was totally disengaged. Actually lost track of my car. I was sitting around for over 30 minutes while my car was sitting in the wrong lot. Her comment- I can’t control every Actually lost track of my car. I was sitting around for over 30 minutes while my car was sitting in the wrong lot. Her comment- I can’t control everything. It was not a busy day. More

Above and Beyond I decided to get Apple Car Play on my NX at this visit. Despite the current state of affairs with COVID, Lexus employees are still hard at work and m I decided to get Apple Car Play on my NX at this visit. Despite the current state of affairs with COVID, Lexus employees are still hard at work and making sure their customers are well taken care of. From the young man who checked me in and out, to Chantelle K., the customer service I received was the best, as usual. Thank you Lexus of Henderson! More

They are by far and away the best Lexus Dealer I've ever been to. They are very professional and courteous. Excellent service every time been to. They are very professional and courteous. Excellent service every time More

I had a good experience for my 40,000 mile service with David from Lexus of Henderson. I was glad to be able to do it during these times! David from Lexus of Henderson. I was glad to be able to do it during these times! More

Service was excellent!They went above and beyond during these difficult times to keep my car running great. They were efficient and kind. Thank you! these difficult times to keep my car running great. They were efficient and kind. Thank you! More

Service was good, however I am extremely disappointed that Lexus wants to charge $305 plus tax to upgrade the maps in Navigation. Google and Apple provide this for free. What is the problem with Lexus? that Lexus wants to charge $305 plus tax to upgrade the maps in Navigation. Google and Apple provide this for free. What is the problem with Lexus? More

Excellent service as usual for 10 years now. Continued service with Lexus of Henderson has kept my 2010 IS250 in pristine condition. I have very low mileage on the car and it is still like new. Continued service with Lexus of Henderson has kept my 2010 IS250 in pristine condition. I have very low mileage on the car and it is still like new. Only problem over the past 10 years has been the need to change the battery, which was not unexpected. The pick up and drop off with a loaner is definitely one of the benefits of owning a Lexus. Mr. David Torrella has continued to provide me with excellent liaison and service over the years. More

Fast and friendly service! I wish I could remember everyone’s names but everyone from the wonderful woman who helped confirm my warranty information and made my service appointment to the amazing tech everyone’s names but everyone from the wonderful woman who helped confirm my warranty information and made my service appointment to the amazing techs when I drove up. Everyone was so friendly and helpful. More

David Torrella and the team are great! The team are always friendly and happy to help. Things are always smooth at Henderson. I plan on using Henderson again in the future for service and a The team are always friendly and happy to help. Things are always smooth at Henderson. I plan on using Henderson again in the future for service and any possible new vehicle purchase. More