Lexus of Henderson - Service Center

Happy My appointment was at 8 am with David Torella , I was there 7:45 am, I was approached immediately by service personnel who took notes and guided me to My appointment was at 8 am with David Torella , I was there 7:45 am, I was approached immediately by service personnel who took notes and guided me to the waiting area to meet service advisor. Within 5 minutes David Torella came to waiting room with proposed service on a piece of paper and informed me that it will take an hour and if I want to wait, which is what I was planning to do. Within one hour all was done 55k miles service and I was out of there. David was extremely professional and courteous, and explained the process and what was done to the car. You cannot ask for anything more. Very happy should get back for my future services. More

Satisfied and Delighted Everyone was very friendly and answered all of my questions to my satisfaction. The work was completed when it was supposed to be, which I appreciate Everyone was very friendly and answered all of my questions to my satisfaction. The work was completed when it was supposed to be, which I appreciated. However, when I picked my car up I was both surprised and delighted to find out it had not only been washed, but filled with gas. I've loved that during these trying times I've actually had such a wonderful experience to share with everyone I've talked with these last 2 days. More

Recently had my 2019 RX350 Fsport serviced for a recall, love the service department at Lexus of Henderson, best experience ever! A big thank you to Jayce, Tyler, the Technician's that worked on my vehicle, love the service department at Lexus of Henderson, best experience ever! A big thank you to Jayce, Tyler, the Technician's that worked on my vehicle, and Lexus Roadside Assistance, everything was taken care of with just a couple phone calls and text messages, very professional and personable, pleasant experience all around, very satisfied customer. More

Lexus Service You are great! Even with the virus, I was taken care of and my car was serviced and washed and even vacuumed. I couldn't be happier. You are great! Even with the virus, I was taken care of and my car was serviced and washed and even vacuumed. I couldn't be happier. More

Great service. David was extremely helpful and kept me updated throughout the whole process. He even gave me referrals for the jobs that they could not finish on site. updated throughout the whole process. He even gave me referrals for the jobs that they could not finish on site. More

Very friendly and professional. They answered all my questions- helped me get my car fixed through the warranty. Jayce and Stephen both helped me and they were awesome. Even the guy who checked me in wa questions- helped me get my car fixed through the warranty. Jayce and Stephen both helped me and they were awesome. Even the guy who checked me in was a pleasure to talk too - sorry didn't catch his name. More

Time for service Dropped car at 9:00 am. Told it would take 60-90 minutes, but they gave me a loaner. At noon they called and said 3 things were wrong. I said fix one, Dropped car at 9:00 am. Told it would take 60-90 minutes, but they gave me a loaner. At noon they called and said 3 things were wrong. I said fix one, skip the other 2. However, I did also feel taken advantage of. Your prices are ridiculous. At 2:30 I texted and said how is my car? At 3:00 they texted back and said- oh sorry- it’s done. I live 30 minutes away. You were closing at 4! Also I asked them to look for a key that had fallen between seats. I really think they forgot- but then said “oh we couldn’t find it”. I can see it- just can’t reach it. So not the best experience- but nothing major. More

They provided great service and took the necessary precautions during this time to keep their customers safe. I'm glad they were allowed to be open. precautions during this time to keep their customers safe. I'm glad they were allowed to be open. More

Drop off was fine. I was told it would be a 90 minute scheduled service. I called after 2hrs and was asked about tire rim warranty. After that I didnt hear how long it would take. I texted the service ma scheduled service. I called after 2hrs and was asked about tire rim warranty. After that I didnt hear how long it would take. I texted the service manager twice, called the facility twice before I was told car was ready. Not too happy with the drop in communication. So if I stayed on location it would have only taken 90 minutes versus me leaving? The operator for service said if I stayed it would have only taken 90 minutes?!?! So dropped off my car at 10a and it was ready by 3p...their 90 minutes is hella off from my 90 minutes. More

Top notch service during the Covid-19 era!!’ Excellent treatment, great loaner vehicle, and my car came back to me running great and on a full tank of gas! treatment, great loaner vehicle, and my car came back to me running great and on a full tank of gas! More