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Lexus of Henderson - Service Center

Henderson , NV

4.7
4,753 Reviews

4,753 Reviews of Lexus of Henderson - Service Center

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May 08, 2020

excellent Excellent service. For the 20,000 miles service, the dealership sent someone to pick the car and deliver my car back to my home the same day. David T More

by PKGTTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David P Torrella in Service Department
May 11, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are happy to hear that David provided the friendly and courteous service that we strive for at Lexus of Henderson. We will be sure to let him know that you appreciate his help!

May 07, 2020

Hello,I am not satisfied with the way my Lexus ride, I am having the same problem. I even paid for a wheel alignment that I thought I shouldn't had to paid for. The car STILL pulls. Surely will haven't put More

by ZACHARITA1
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
3.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Lexus of Henderson responded

Zach, would you please give me a call? We want every customer to feel confident behind the wheel and I'd like to see if there is any way that I can assist you. Thank you, Roy Hollinger - Service Director - (702) 228-7736

May 07, 2020

Amazing experience with very accommodating staff. They all cared about me and what I needed and were willing to do what they needed to ensure I was satisfied. More

by QUEENNIEB
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson. We are lucky to have your business!

May 07, 2020

Pleasant Experience The service staff are so nice to deal with, that it makes me coming 135 miles to get my car serviced worth the drive. Everyone was willing to help fro More

by jerseyott0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella and Veronica Solis
May 08, 2020 -

Lexus of Henderson responded

Thank you for making the trip to Lexus of Henderson! We're so happy to hear that our team always takes care of you. Our team looks forward to working with you in the future!

May 06, 2020

Tyler from the service department was great. He helped get my vehicle car battery replaced. The process was seamless and he was so kind. I hope to deal with him again in the future. More

by 1TINAMIMS
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Lexus of Henderson responded

Thank you for stopping by to commend Tyler! We are happy to hear that he made your battery replacement easy. Hope to see you again at Lexus of Henderson!

May 06, 2020

Superior customer service. Lexus of Henderson is always a pleasure to deal with. The customer service is consistently courteous, efficient and helpful. An excellent run business More

by KTBOSS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
May 07, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It is always a pleasure to work with you here at Lexus of Henderson, and we look forward to your next visit!

May 05, 2020

I’ve been going to this dealership for many years. It’s very convenient and everyone is very friendly and helpful. My go-to person is David Torella and he’s always professional, courteous and knowledgeable More

by DECEMBER1863
Recommend Dealer
Yes
Employees Worked With
David Torella ??????????, Alex-he is always so courteous and professional ??????????, Chantelle-she is very knowledgeable and friendly ??????????
May 05, 2020 -

Lexus of Henderson responded

There’s nothing we love more than hearing from our customers! We're delighted that David and Alex always treat you to a five-star experience on your visits to Lexus of Henderson. It's an honor to have earned your loyal business over the years!

May 05, 2020

I bring my car in for service every 6 months.. Service starts with the first phone call .so courteous and knowledgeable and all work is completed in timely manner. I will recommend to friends. Th More

by LMHELME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are grateful for your returning business here at Lexus of Henderson, and we look forward to your next visit!

May 05, 2020

As usual it's always a pleasure getting my car serviced at Lexus of Henderson, always courteous, respectful, and makes bringing my car in to get serviced stress free. More

by musclemilk333
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It is always a pleasure to work with you here at Lexus of Henderson, and we look forward to your next visit!

May 05, 2020

I had a very pleasant experience at Lexus of Henderson on Monday. Everyone was very nice and wore masks. It was easy and quick dropping the car off and they had it done very quickly. More

by BRIBRILV
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
May 05, 2020 -

Lexus of Henderson responded

Thank you for posting about your recent visit so that others will know what it's like to be a guest at Lexus of Henderson! We are delighted to hear that your service process was quick and easy. Hope to see you next time!

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