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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,926 Reviews

4,926 Reviews of Lexus of Henderson - Service Center

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April 21, 2021

Checkin was amazingly fast and efficient. And pickup was just as amazing. The way the team works in this area was very impressive. I highly recommend this dealer. More

by bridget.byop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Lexus of Henderson responded

Bridget, it was our pleasure to provide you with efficient, top-notch service! Thank you for giving Lexus of Henderson your business. Safe travels!

April 21, 2021

Great service and professionalism all around. I appreciate that every employee came to see how everything was going while I was waiting around. Thank you Lexus. More

by PAULYHUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Apr 22, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

April 20, 2021

I got a Great experience during my most recent visit. Friendly and also very capable employee. I will keep using the service provided by Lexus Henderson. More

by TIANYING71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Apr 20, 2021 -

Lexus of Henderson responded

We're so lucky to have you as a loyal Lexus of Henderson customer! Thank you for your confidence in our team and our business - we look forward to seeing you next time!

April 20, 2021

Sal and Stephen are incredible. Best service ever. I was greeted with such enthusiasm and kindness and didn’t have an appointment. Communication was fantastic More

by JCIPOLLATARIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal. Stephen.
Apr 21, 2021 -

Lexus of Henderson responded

Thank you for sharing this incredible feedback about Sal and Stephen! We are so happy that they made your recent visit with us at Lexus of Henderson such a success. Enjoy your day!

April 20, 2021

I was not happy about no warranty on one of my tires. I have 600 miles on the car and had to pay$300 for a new tire. The warranty book states that tire are covered by the mngr, via the dealership. After pa More

by karenese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Lexus of Henderson responded

I apologize for any miscommunication on our end here. We strive to deliver a straightforward and professional service experience, and it is concerning that this was not better reflected in your time working with us. I would appreciate the opportunity to speak with you to see if there is anything I can do to help clear things up. If you are willing to discuss this, please give me a call at your earliest convenience. Thank you, Craig Kelly - Service Director - 702-228-7736

April 20, 2021

Good People make a Great DealershipYou have Wonderful Good People make a Great Dealership You have Wonderful People... Thank You Meg & Clay Fifteen sixteen seventeen eighteen nineteen twenty twenty on More

by Clayco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Lexus of Henderson responded

Meg and Clay, thank you for your business and your wonderful review of Lexus of Henderson! We appreciate the support and we hope to see you again down the road.

April 20, 2021

Always great service and very friendly staff. I wouldn’t trust my car with anyone else and Stephen is great and always very helpful with whatever we need. More

by KellyF35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Lexus of Henderson responded

Kelly - Thank you so much for being a loyal Lexus of Henderson customer! We are delighted that you can depend on Stephen to keep you driving safely. Enjoy your day!

April 20, 2021

As always I had a great visit with Lexus of Henderson. Randy did a fantastic job taking care of me and my vehicle. I am totally satisfied More

by BIGG702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Lexus of Henderson responded

We're so lucky to have you as a loyal customer! It's wonderful to hear that Randy delivered another exceptional service experience. Thank you for trusting Lexus of Henderson with all your repair and maintenance needs!

April 19, 2021

Excellent served Jayce and Sal! I’m new Lexus over and I was thoroughly impressed. From the friendly staff, to the loaner I was given. Excellent service all! Also, thank you to Sal for sitting with me and e More

by ritalimehouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Apr 19, 2021 -

Lexus of Henderson responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that Jayce and Sal earned your five stars. Drive safely, and we hope to see you again at Lexus of Henderson!

April 18, 2021

I was on a road trip and was in Las Vegas for a couple days and was in needed of a 25k service ,i was helped that same day waited a short amount of time, much obliged thank you so much! More

by LOPEZSARA760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaycee
Apr 20, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. Safe travels!

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