Lexus of Henderson - Service Center

As a long-time Henderson Lexus customer, I applaud Alex and David on providing the utmost in customer service - I am always in good hands and David on providing the utmost in customer service - I am always in good hands More

Service Manager David Torrella.did a superb job on my car. He successfully confirmed Maxicare’s warranty on my car covered the repair. I am very grateful to David snd Lexus of Henderson for another job car. He successfully confirmed Maxicare’s warranty on my car covered the repair. I am very grateful to David snd Lexus of Henderson for another job well done. More

Everything went just as Stephen said it would. Plus Stephen took time to answer some questions. Even had some refreshments in waiting room while I waited Stephen took time to answer some questions. Even had some refreshments in waiting room while I waited More

Very friendly service department personnel. All Covid-19 requirements were met. Service was finished much sooner than expected. Very satisfied with overall experience. Thank You requirements were met. Service was finished much sooner than expected. Very satisfied with overall experience. Thank You More

Jayce was awesome! In fact, the rep who met me at my car was excellent as well. I regret that I don’t remember his name. But I felt comfortable at your dealership. was excellent as well. I regret that I don’t remember his name. But I felt comfortable at your dealership. More

This was the worst experience. I brought my car in for routine maintenance. They said they would wash it as well. I told the tech I only wash my car by hand. He said no problem the car wash machine was do routine maintenance. They said they would wash it as well. I told the tech I only wash my car by hand. He said no problem the car wash machine was down anyway..only hand washing. I waited around 90 minutes as promised and then he brought my car back out. He proceeded to tell me that I needed to get my car to a body shop immediately because there was something wrong with the paint on my hood. He took me outside and there were all of these swirly marks on the hood. He said I must have it detailed and worked on immediately. I panicked and drove to the closest body shop. The manager of the shop came out and looked and told me it would cost around $250 to fix whatever the guys at the dealer did. Turns out lexus started to hand wash my car and must've gotten tired so the sprayed it with a chemical and left it for me to deal with. More

The team at Lexus of Henderson is always great to me. They take the time to listen and address all of my concerns. Truly wonderful customer service. They take the time to listen and address all of my concerns. Truly wonderful customer service. More

Jayce is always great. He’s communicative and professional. He always makes sure I’m taken care of. I highly recommend Jayce in service for any service needs. professional. He always makes sure I’m taken care of. I highly recommend Jayce in service for any service needs. More

From the start of making appointment to dropping off car and getting a loaner to picking up car once my car was complete, service team and David Torella was courteous, professional and made transaction smoo and getting a loaner to picking up car once my car was complete, service team and David Torella was courteous, professional and made transaction smooth, definitely will be coming back More

I thought the experience was very good. My car is new to me so it’s the first time I’ve been at a Lexus dealership. I’ve been a life-long Honda driver so it was literally a whole new experience for me. I’m me so it’s the first time I’ve been at a Lexus dealership. I’ve been a life-long Honda driver so it was literally a whole new experience for me. I’m not sure I loved the texting part so much, I’m used to be explained things in person, but I do realize there’s a pandemic going on. More