Back

Lexus of Henderson - Service Center

Henderson , NV

4.8
4,932 Reviews

4,932 Reviews of Lexus of Henderson - Service Center

Sort by
May 14, 2021

Whenever I visit the dealer, Jayce and all staffs for half-day car loan are so kind, nice, and wonderful. This time, my visit was about a recall for my car. More

by H Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

We're so happy to hear you had an enjoyable experience working with our service team! It is truly our pleasure to assist you. We're grateful for your business and hope to see you back at Lexus of Henderson again in the future!

May 14, 2021

The whole Team is awesome. I always feel good about bringing my car here. I am at ease leaving my car knowing it’s in great hands. More

by KADASIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Henderson responded

Kadasia, thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. We look forward to your next visit!

May 14, 2021

You guys aim to please your customers and it shows. I know my car is in safe hands when it comes to Lexus of Henderson. Thank you, guys More

by Jav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

We appreciate your confidence in our team to get the job done. All of us at Lexus of Henderson are pleased to see that our customers are experiencing our gold standard of service. Drive safely, and we hope to see you next time!

May 14, 2021

Great service and the car runs great. Just disappointed that there was a payed repair that needed to be done with recall e we irk. Felt contrived! He even had the example of the part on his desk. More

by seekingserenetyinnv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review and feedback. We do strive for transparent service here, and I would be more than willing to speak with you directly and ensure we answer any questions about the recall. Please don't hesitate to give me a call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

May 13, 2021

Very courteous and friendly. Excellent customer service. David Torrella, our service manager and technician Mike were great. I would recommend both of them to anyone who need services. More

by JASONPARK777
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
May 13, 2021 -

Lexus of Henderson responded

Jason - thank you for the kind words and five stars! We're glad to hear your service experience at Lexus of Henderson was top-notch, and we'll be sure to pass the kudos along to David and Mike for their outstanding work. Thank you for trusting our team with the care of your vehicle and see you next time!

May 13, 2021

Great Lexus car maintenance experience! Joyce Messer walked extra miles to demonstrate the excellent service of Lexus! I would recommend my friends and neighbors to use this service. More

by lilybjoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 13, 2021 -

Lexus of Henderson responded

Thank you for sharing this feedback about your recent visit to Lexus of Henderson! We are delighted to hear that Joyce's service stood out to you. Safe travels and we look forward to assisting you in the future!

May 13, 2021

As always Lexus of Henderson delivers exceptional service. Jayce is courteous and explains well the services being rendered. I can rely on the team to deliver. More

by BENAVENTEJAMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We look forward to your next visit!

May 13, 2021

Jayce took care of my car and was polite, friendly and professional. I thank you for having him take care of me. Excellent service. I am very happy about it. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 14, 2021 -

Lexus of Henderson responded

Julie, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Jayce know that you appreciate the help. We hope to see you again sometime!

May 13, 2021

My experience at Lexus of Henderson is always pleasant. My Service Manager is Tyler Heishman, and he is great, takes care of me and my GX460. He helps make the Service visit a good experience. Thanks Tyle More

by ASARTIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department - Tyler Heishman
May 14, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly let Tyler know that you appreciate his help. We look forward to your next visit!

May 13, 2021

My windshield was broken during my visit and no one got back to me about it. It was obviously a fresh break because there was still glass dust at the impact point even after the wash job. More

by JAMCDONALD736
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

We would never intentionally damage a guest's vehicle so it was concerning to hear about this experience. I think it might be best if we spoke directly, however, without a last name, I won't be able to reach you. Please consider giving me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

...
257
...