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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,932 Reviews

4,932 Reviews of Lexus of Henderson - Service Center

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May 15, 2021

Great service. Very accommodating and has been transparent about any issues they found with my car. Price I as expected but you are paying for quality. More

by RAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
May 17, 2021 -

Lexus of Henderson responded

Thank you for trusting Lexus of Henderson with your auto service needs. We really appreciate you taking time to review us and are delighted to know that you're a satisfied customer. Safe travels!

May 15, 2021

Everyone is very kind and accommodating. Anything you need they’re there for and if you have any questions they’re more than happy to help! Highly recommended. More

by Mkoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
May 17, 2021 -

Lexus of Henderson responded

Thank you for your business and your trust in our team! We are delighted to have you as a customer here at Lexus of Henderson, and we hope to see you again down the road. Have a wonderful day!

May 15, 2021

Jayce provides awesome service. The team does a great job in getting us in and out quickly and with a great job. The waiting room is very comfortable. More

by richardmhancock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce
May 17, 2021 -

Lexus of Henderson responded

Richard - thank you for the positive feedback! We're delighted to hear that Jayce and the team always exceed your expectations, and we appreciate you trusting us with the care of your vehicle. It is truly our pleasure to serve you! Thank you from all of your friends here at Lexus of Henderson and see you next time!

May 15, 2021

Came in for tire replacement not maintenance inspection. Have other maintenance issues. Now have to wait 3 months. Sat for over hour and a half. More

by ahlstromdonna@gmail.com
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

ahlstromdonna@gmail.com responded

Came in for tire replacement not maintenance inspection. Have other maintenance issues. Now have to wait 3 months. Sat for over hour and a half.

Jun 08, 2021 -

Lexus of Henderson responded

It is never our intention to cause an inconvenience and I'm sorry to see that the process will take longer than anticipated. If you'd like to discuss these concerns together, I am here to take your call. Thank you, Craig Kelly - Service Director - 702-228-7736

May 15, 2021

Very good service. I recommend to my friends. All our friends are satisfied. They even wash and clean my car. I will always have my car services in Lexus Henderson. More

by mliu88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Henderson, and it means a lot to know that you recommend us to others. We look forward to your next visit!

May 14, 2021

Great customer service. They always take care of me and my car. Tyler is great and he follows up every time my car is serviced More

by SANDRA_R4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
May 14, 2021 -

Lexus of Henderson responded

Thank you for the great review, Sandra! We are thrilled to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to earn your business again down the road!

May 14, 2021

Jay Delit was my service liaison for the past several years. I was so sad to learn of his passing. He was a joy to talk to and a very kind young man. Jayce Messer has provided excellent customer servic More

by Lmlatham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
May 17, 2021 -

Lexus of Henderson responded

We truly appreciate your kind words about Jay. Thank you for taking time to post a review about him and your experience working with Jayce. All of us at Lexus of Henderson are grateful for your support.

May 14, 2021

The service department at Lexus of Henderson is first rate! From being greeted at your car when you first pull-up, through checking in and then through leaving, all employees whom you come in contact wi More

by BHARRISNEV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
May 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave a review! We strive to deliver a seamless and transparent service experience for our guests, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back at Lexus of Henderson!

May 14, 2021

They take to long just for an oil change and want to replace parts they haven’t even check yet not knowing if they are in good condition More

by Jmendezjjaolcom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

I apologize the wait time for your service was longer than expected, and I'm concerned to hear that you felt our team didn't properly assess your vehicle before making recommendations. That certainly doesn't align with the way we strive to do business. Would you be willing to give me a call so I can better understand what happened and ensure it isn't repeated going forward? I am eager to address this. Thank you, Craig Kelly - Service Director - 702-228-7736

May 14, 2021

I was having an electrical problem with my new Lexus 450 took into Lexus of Henderson they wrote down the problem then Steve called to verify the problem.. they had it fixed in about 3 hours saying it was More

by Harmanida
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Lexus of Henderson responded

It's great to hear that your repairs were completed in a timely manner. Thank you so much for trusting us with your Lexus 450 and taking the time to share positive feedback about Steve and our Lexus of Henderson team!

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