Lexus of Henderson - Service Center

Good communication, randy did everything he could to make sure my Lexus was running well and serviced. I would ask for Randy again in the future sure my Lexus was running well and serviced. I would ask for Randy again in the future More

The dealership is professional at all times. They informed us how long it would take to complete the service and when it took longer than the time recommended, we where given an rental. informed us how long it would take to complete the service and when it took longer than the time recommended, we where given an rental. More

Lexus did they’re job I have no complaints like I took my car there gave me a rental and really help me out no kap car there gave me a rental and really help me out no kap More

I had my 2019 ES300H in for its 20,000 mi service and I had my 2019 ES300H in for its 20,000 mi service and ordered the highest level of extras which included full interior and engine detailing. I also I had my 2019 ES300H in for its 20,000 mi service and ordered the highest level of extras which included full interior and engine detailing. I also asked for research for possible warranty coverage for a cosmetic defect on the drivers side center pillar. In addition, I had a cosmetic repair for my rims which I scratched when I short turned into a curb. This was my second time. Maybe I should have bought the coverage that I was offered when I bought the car. Anyway, the quality of service and friendliness of staff and yes the professionalism I experienced were more than excellent. The craftsmanship on the wheels was so good that it was invisible and the interior detailing was also invisible, which is a good thing. Some independent shops they leave excess conditioner which leaves “grease” spots. Finally, the service department was very generous and courteous with respect to the loaner I was given. Overall, this was an exceptional experience and I will be coming back .... every time. More

Very professional, excellent customer service. I was in a bind on a vacation road trip, and came there near the end of their service day, and they diagnosed & fixed my problem and got me back on the road a a bind on a vacation road trip, and came there near the end of their service day, and they diagnosed & fixed my problem and got me back on the road again. I’m new to Lexus and thus was my very first visit to a Kexus dealer for service, very pleased!!! More

Excellent service. Tyler was very prompt, professional, and friendly. The wait area was very accommodating and safe. Wait time was not long. Extremely satisfied with the service. and friendly. The wait area was very accommodating and safe. Wait time was not long. Extremely satisfied with the service. More

I was disappointed because the salesman did not tell me the reason my 2018 RX 350 could not be certified and that without the certified sticker I was not eligible for an extended Warantee 2 year offer. The the reason my 2018 RX 350 could not be certified and that without the certified sticker I was not eligible for an extended Warantee 2 year offer. Then when a truck kicked up a rock into the windshield the repair shop showed me the poor windshield replacement job, which was the disqualification for certification. The repairman was very good and straightened out the crumpled mess and made it acceptable. Yet I was disappointed knowing it could have been a problem later on. And I would have wanted the extended warranty option had they explained it clearly. This time in service David was very good to get everything done and service manager took over when David went to lunch. My car is running better now and I appreciate it. Thank You More

Completely wonderful! Went above and beyond. Made me really appreciate the Lexus brand even more!! Randy just took care of everything! Just really so amazing!!! really appreciate the Lexus brand even more!! Randy just took care of everything! Just really so amazing!!! More

The people I interacted with were great. I had never been to the service department. It was very unclear what the process wAs. Once I knew where to go the process was great. Same thing picking up my c been to the service department. It was very unclear what the process wAs. Once I knew where to go the process was great. Same thing picking up my car. Very unclear where to go and what to do More

Fast and easy. Lounge area clean. Easy to make appointments. All services were taken care of and they even included washing the vehicle when finished appointments. All services were taken care of and they even included washing the vehicle when finished More