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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 06, 2021

David & the service dept were very attentive & got me in out quick as I requested. It was 1-1 1/2 just as he said. More

by Bucko922
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with David and the team. Drive safely, and we hope to earn your business again at Lexus of Henderson!

June 06, 2021

Great service, everyone was friendly and helpful, price was lower than expected. I dropped my car off at 8 and it was done by 10, service appt and fixing a broken mirror, love it! More

by Tae G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Henderson responded

Hello Tae - We are more than pleased to hear that the Lexus of Henderson team delivered professional service which made your experience a success from start to finish. It means a lot that our service stood out to you. We hope to see you next time. Take care and have a great day!

June 05, 2021

Customer service was great; very professional; very informative; understood the problem and kept in touch through the process until the job was done. Thanks again More

by Sarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler - Service
Jun 07, 2021 -

Lexus of Henderson responded

It's our pleasure to assist you! Thank you for supporting our Lexus of Henderson team with this wonderful feedback. For all your future auto needs, we will be here to help.

June 05, 2021

It’s always a pleasant experience to visit the service department. I trust David the service advisor with all my car maintenance needs. I trust him. More

by SJELYBELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jun 07, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful time working with David and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 05, 2021

Did a great job on consistent services, always keeps me updated on my car and estimated service times. Great customer service that never disappoints, super helpful and only of great assistance More

by michael tat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heisman
Jun 07, 2021 -

Lexus of Henderson responded

Michael - this review is music to our ears. Thank you for your feedback and for trusting the Lexus of Henderson team with your vehicle service - we're glad we've consistently exceeded your expectations. Safe travels and come back soon!

June 05, 2021

Tyler was very professional and always helped me with my service needs. Customer service is A+ and very friendly. I would recommend them any time. More

by PPRESBITERO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jun 07, 2021 -

Lexus of Henderson responded

Thank you for posting about your recent visit to Lexus of Henderson! We're glad to see that Tyler took care of you!

June 05, 2021

Everything was exceptional at the service center. Tyler is always so helpful I would appreciate your team and how hard everyone works there. Thank you for all your hard work. More

by AISANIMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler I. Service
Jun 07, 2021 -

Lexus of Henderson responded

Thank you so much for the amazing review! This made our day to hear. Safe travels and come back soon, from all your friends here at Lexus of Henderson!

June 05, 2021

Outstanding customer service by Alexis. Giving me an update regarding the status of the vehicle and explained every question I had. Very customer oriented and courteous. Great job. More

by UIMPERIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Henderson responded

Thank you so much for commending Alexis! We are so happy to hear that you received communicative and informative service. All of us at Lexus of Henderson appreciate your business and review.

June 04, 2021

I just attempted to open my trunk for the first time since my service and now it won’t open. How is this possible? Why won’t my trunk now open when it worked perfect before? More

by PAONE.LOUIS
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Craig
Jun 20, 2021 -

Lexus of Henderson responded

Louis - I'm so sorry to hear that you are experiencing an issue with your trunk. We certainly want to look into this for you and get your concerns addressed. Please call me at your convenience so that we can discuss this together. Thank you, Craig Kelly - Service Director - 702-228-7736

June 04, 2021

Tires. We’re over serviced by nine pounds.Windshield Tires. We’re over serviced by nine pounds. Windshield washer fluid was signed off as toped off. I found it nearly empty. Every thing on the inspecti More

by rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave
Jun 23, 2021 -

Lexus of Henderson responded

Rich - We are known for our precise service so it was concerning to see this feedback. I'd be more than willing to discuss any outstanding details regarding your last visit. Please consider giving me a call. Thanks, Craig Kelly - Service Director - 702-228-7736

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