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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 08, 2021

Excellent customer service. From scheduling to check in and check out, David Torrella, my service advisor, was professional and swift to serve. I would highly recommend the Lexus of Henderson Service depar More

by JOELKNEISLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jun 09, 2021 -

Lexus of Henderson responded

Joel - Thank you for the great review! We are thrilled to hear that you had such a successful experience working with David and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 08, 2021

Service declined to do the air bag recall replacement because I had an aftermarket radio wich does not affect the disassembly of the air bag but seem that they would not go the extra mile More

by CIAMMARICONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Henderson responded

I am sorry that we were unable to repair the issue with your airbag. It is never our intention to inconvenience our guests and it is disappointing that we caused you any frustration. If there is anything I can do to clear things up or assist you from here on out, I would be more than happy to discuss this further. Thank you, Craig Kelly - Service Director - 702-228-7736

June 08, 2021

Quick service with thorough reporting on your vehicle status. Clean and comfortable facilities to wait for your service. Friendly attentive staff. Detailed record keeping as well. More

by Buel.Collins.84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Thank you for the positive feedback about our service and facilities! We are honored to have you as a Lexus of Henderson customer and so glad to know that you're happy. Hope to see you at your next visit!

June 08, 2021

Stephen Diem is a great service advisor. He always takes good care of us. Never have any issues when he's in charge. Thank You More

by j.selene84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Thanks for your confidence in Lexus of Henderson! We look forward to taking care of you during your next service visit!

June 07, 2021

The customers service was great. Craig was very nice and helpful. I will bring both my car back again for service. Thank you very much More

by TANGTECHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you had such an exceptional experience working with Craig and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 07, 2021

I can’t imagine another dealership that takes better care of the guest then Lexus!! It’s really outstanding how well the staff DAVID and CRAIG take care of people! Best in town! More

by JAKE.RIESTERER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DAVID TORELLA
Jun 07, 2021 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson, and for your business. We are thankful to have you as a customer. We will be sure to pass along your kudos to David and Craig as well. Drive safe and have a great day!

June 07, 2021

I was provided a car to drive while my car had work. Communication was great and my car was serviced in a timely matter. Happy with everything. More

by DANI_VIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Dani - Thank you for the positive feedback! We want the most for our guests, and hearing that you had such a seamless service experience working with the Lexus of Henderson team made our day. Drive safely, and we hope to see you back next time!

June 07, 2021

Very helpful. Explain everything. Waited for us at the end of the day even though we were late to pick the car up. Very Happy so far. More

by PINAYGIRL702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us this review. It was our pleasure to assist you here, and we will certainly let our team know that you appreciate their help. We do strive for 5-star service, so if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

June 07, 2021

Lexus service center was very accommodating and worked with the schedule to ensure a pleasant experience. Tyler was great and so were the receptionists I spoke with. I liked the ease of the text messaging More

by CWGDVM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman
Jun 07, 2021 -

Lexus of Henderson responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us. Thank you for trusting Lexus of Henderson with your business, and we hope to see you back next time. Drive safe and have a great day!

June 06, 2021

The service is friendlyThey took the time to explain what they were doing and completed all tasks. The waiting area was helpful since I have business to discuss. More

by deanthront
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Lexus of Henderson responded

Thanks for trusting Lexus of Henderson to get the job done!

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