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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 11, 2021

I brought my RX 350 in for 20,000 mile scheduled service. After my oil was changed, filters were changed, and tires were inspected and rotated my car was washed. Great service! David Torrella, the service m More

by Cathie Ringhofer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Torrella
Jun 14, 2021 -

Lexus of Henderson responded

Cathie - thank you for taking the time to share your feedback! We're excited to hear that David and the team took such great care of you and your Lexus RX 350. We appreciate your business here at Lexus of Henderson and hope to see you back again soon!

June 11, 2021

I had my car serviced there for the first time. From handing over my keys to driving off the lot I experienced nothing the utmost professionalism. The staff were incredibly polite and courteous. Wonderf More

by dougwz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know the name of the person that greeted me at my car but she was incredibly polite! She should also have some type of recognition as well.
Jun 11, 2021 -

Lexus of Henderson responded

We were delighted to welcome you to Lexus of Henderson! Thank you for your business and your kind review of our team, we are happy that we could deliver a five-star experience. Drive safely!

June 11, 2021

Jayce returned my call quickly, listened to my problem and instructed my on how to have my vehicle towed to the service department. I was offered a loaner car. When I picked up my car after the fuel pump More

by Acreative1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Jun 11, 2021 -

Lexus of Henderson responded

Thanks for the great review! Our staff is very dedicated to making sure our guests are well taken care of. We are happy to hear that Jayce went above and beyond to get your repairs done in a timely manner. Thank you for trusting Lexus of Henderson. Drive safe and have a great day!

June 11, 2021

Excellent service from the first contact to the last. I wish more companies would follow your model. David Turrella is very competent always polite and sincere More

by MPARELMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Lexus of Henderson responded

We couldn’t ask for a better review of Lexus of Henderson, thank you so much! Customer service is always our number one priority to seeing feedback like this made our day. We'll be sure to pass along your compliments to David. See you for your next service visit!

June 10, 2021

They are very fast and professional and gave us a loaner just for a window tinting job they finished in under an hour. A mazing. More

by Jcapra76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David T
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your business and are happy to hear that the Lexus of Henderson team earned your five stars. Drive safely, and we hope to work with you again down the road!

June 10, 2021

Very appreciated the same day service without Very appreciated the same day service without appointment, specially while we are on traveling. Staff were very friendly and helpful. Great service e More

by chensart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce Messer
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 10, 2021

1-quality of work car is not washed Technician fingerprints on the hood and the door I verified with the driver . 2-pick up and delivery 3-charges More

by CSM7973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Lexus of Henderson responded

I am sorry to hear that you aren't satisfied with your experience. We strive to deliver top-notch service for guests and I'd be more than willing to discuss these concerns together so that I can address them with my team. Please don't hesitate to give me a call. Thank you, Craig Kelly - Service Director - 702-228-7736

June 10, 2021

Everyone seems very professional and the whole process went smoothly. Thanks for keeping my repairs affordable. GS-350 is running much smoother now. Great job Henderson! More

by LouieBloo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely in your Lexus GS 350, and we hope to see you again down the road!

June 10, 2021

Randy was very patient and professional with all of my questions. This was my first visit after many years and the service provided was just as I’ve remembered...excellent! More

by MPACULAN824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy at Service Dept
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review! We are thrilled to hear that you are so confident in Randy to get the job done. Drive safely, and we hope to see you back at Lexus of Henderson next time!

June 10, 2021

Love to always have my service there specially with tyler..always therecto accommodate me and address all my concerns perfectly I won't have it any other only at lexus henderson..ty u guys More

by erin.cigar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jun 11, 2021 -

Lexus of Henderson responded

Thank you for the great review, Erin! We appreciate your business and are happy to hear that you had such a successful experience working with Tyler and the Lexus of Henderson team. Drive safely, and we hope to see you back next time!

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