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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 14, 2021

Very friendly and helpful! Work was done quickly and nice car wash! Will keep going back! Have confidence in dealership. Can’t remember the name of gentleman who worked with me, but he was awesome More

by Bermanter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

We love to hear that you received timely service and drove home in a freshly washed car. Thank you for choosing Lexus of Henderson and supporting us with a great review! We look forward to our continued relationship.

June 13, 2021

Randy was very thorough and communicated throughout the service time my car was there. He arranged transportation to my home and picked me up. Was very impressed! More

by DEUTSCH.WENDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 14, 2021 -

Lexus of Henderson responded

Thank you for your kind review about Randy, Wendy! We love to hear that he made the service process seamless. Enjoy your week! - Lexus of Henderson team

June 13, 2021

Great service from start to finish. Very informative. Greeted with smile and keep me informed of the service process. Service as expected. Thank you Alex and Tyler. More

by MARIOMARTIN3Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

Thanks for the great review! We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. We will be sure to let Alex and Tyler know you gave them kudos for their hard work. Thanks for stopping by Lexus of Henderson!

June 12, 2021

Very dissatisfied with customer service .Had to make 2 trips to receive a minimal service. Dept. was overbooked and disorganized. Individuals were respectful but won’t return.. This is the 4th time I’ve b More

by ninajean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Can’t remember
Jul 06, 2021 -

Lexus of Henderson responded

Nina, I'm sorry to hear that you're disappointed with your recent service experience, and I apologize for any inconvenience we may have caused. I will pass this feedback along to our team so they are aware, but if you'd like to share or discuss anything else, I also welcome you to give me a call. The happiness and satisfaction of our guests is extremely important to us. Thank you, Craig Kelly - Service Director - 702-228-7736

June 12, 2021

Craig Kelly service manager is wonderful to deal with.. because of craig I am fearful of working with any other dealership he’s wonderful to deal with More

by Ltcxprt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2021 -

Lexus of Henderson responded

Thank you for the kind words about Craig and for being a loyal Lexus of Henderson customer! We hope we can continue to exceed your expectations for years to come. Drive safe, and we'll see you again next time!

June 11, 2021

Everyone in the Service Department always does a great job of taking care of my ride! They are very thorough and makes taking a trip to the shop not so miserable. Thank you Randy 😊 More

by AKLADYJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 11, 2021 -

Lexus of Henderson responded

Thank you so much for the wonderful feedback! We are so glad to hear that you can depend on Randy and our Lexus of Henderson team to keep your vehicle running smoothly and safely. Have a fantastic weekend!

June 11, 2021

Tyler was our representative. He was professional, courteous and provided great customer service. I brought in our car for a routine tire alignment. We are very happy with Lexus service department fro More

by MARIA17YANGA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 11, 2021 -

Lexus of Henderson responded

Hi Maria - Thank you for taking a moment to share your positive review of Tyler and the team! We are happy to hear that you were so well taken care of here at Lexus of Henderson. Safe travels until we see you next!

June 11, 2021

Staff members were friendly and courteous and answered all of our questions. The service writer,Stephen, was very helpful and knowledgeable about what needed to be done. He offered a loaner car because More

by Rusty05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diam.
Jun 13, 2021 -

Lexus of Henderson responded

Thank you for the positive review and five stars! It means the world to us to hear from our happy customers. From all of us here at Lexus of Henderson, safe travels and we hope to see you again down the road!

June 11, 2021

The car rides better now than when I bought it. Randy was great! Entire experience was wonderful. Will definitely return for all my service needs. More

by SILVERCREEKDENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 13, 2021 -

Lexus of Henderson responded

Thank you for the incredible review and for trusting the Lexus of Henderson team with your vehicle care! We look forward to seeing you back again next time. Safe travels!

June 11, 2021

Louise and Richard , we give you a rating of Service Excellence. You deal with customers professionally and your politeness and wonderful attitude made our experience a wonderful one. You are an asset t More

by Cyrille.Higa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louise and Richard of Lexus Henderson
Jun 13, 2021 -

Lexus of Henderson responded

Cyrille, thank you for the terrific feedback! We're so happy to hear that Louise and Richard made your experience a success, and we hope to see you back at Lexus of Henderson again down the road. Safe travels!

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