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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 16, 2021

I appreciated my interactions with every team member- from the first call with Tina- to working with my service advisor David. Poncho also did a great job on my car detail as well. The young men out fron More

by bclmhd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, Tina, Poncho
Jun 16, 2021 -

Lexus of Henderson responded

We could not ask for better feedback. It is validating to know that every Lexus of Henderson team member is delivering this level of service to our valued guests. It means a lot that our service stood out to you, and we will certainly let the staff know you appreciated their hard work. Thanks for stopping in for your service appointment. Have a wonderful day!

June 16, 2021

Lexus of Henderson is by far the best when it comes to giving outstanding customer service. I want to thank Stephen Diem, he’s been super kind and very helpful and awesome 🤩. I always look forward to ge More

by HYOJINMOON123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephan Diem
Jun 16, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 16, 2021

Outstanding customer service by Alexis. Always giving me an update regarding the status of the vehicle until the completion of the service. Very courteous and respectful. More

by UIMPERIAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexis
Jun 17, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you had such a successful experience working with Alexis and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 16, 2021

Great service. They thoroughly checked my RX, I even got a bonus of full tank gas and carwash. They did everything in one visit. Thanks More

by Ardenfilamor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem and Eric Duckro
Jun 17, 2021 -

Lexus of Henderson responded

Arden - Thank you for taking the time to review us! We are thrilled to hear that you had such a successful service experience at Lexus of Henderson. Drive safely in your Lexus RX, and we hope to see you back next time!

June 16, 2021

Usually I don’t have an issue this time almost 3 hours for an oil change I had to check to see if It was done More

by GINGERVEGAS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2021 -

Lexus of Henderson responded

Ginger - I'm sorry if your visit took longer than anticipated. We strive to deliver a seamless experience and I will be sure to address these details with my team so we can work towards improving. Thank you, Craig Kelly - Service Director - 702-228-7736

June 16, 2021

Tyler is a great service advisor at the Lexus dealership. All of the employees I interacted with were very friendly. It was a good experience overall. More

by David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Lexus of Henderson responded

Thank you, David, for taking the time to review Lexus of Henderson! It is great to hear that Tyler took care of you and we look forward to your next visit!

June 15, 2021

I am so pleased to very prompt and good service of my CT 200H … Stephen did a very good job in helping me every time I need to service or to do a routine check up of my car … I surely recommend Lexus Hender More

by TEDPETB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Jun 16, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to service your Lexus CT 200H here at Lexus of Henderson, and we will certainly let Stephen know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 15, 2021

I appreciate Randy’s friendliness and willingness to help me understand the issues with my car while being serviced. The car has been in and out of different shops due to larger issues and with the help of y More

by KSPEARS53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Jun 16, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Randy and the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 15, 2021

I was really happy with the prompt and courteous service. I did not have to wait too long and my loan service car was also nice. More

by Ellen Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lexus of Henderson responded

Ellen, it is terrific to hear that you had a five-star service experience here at Lexus of Henderson! Thank you for your business and your positive review of our team. Safe travels until we see you again!

June 15, 2021

Lexus Of Henderson has the best service department in LV they are always concerned with customer satisfaction and they operate at the highest level of excellence More

by Laura A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

Lexus of Henderson responded

Laura, we really appreciate your glowing feedback about your confidence in our service team! Thank you for choosing Lexus of Henderson, we look forward to working with you next time.

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