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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,937 Reviews

4,937 Reviews of Lexus of Henderson - Service Center

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June 19, 2021

Did not solve my problem ,but the service manager is working closely with me to see if we can resolve the problem. Time will tell More

by MAINBILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Lexus of Henderson responded

I am sorry to hear about the frustrations that arose during the process. We appreciate you allowing our team to work this out and we look forward to getting everything resolved. Please reach out if you'd like to speak further. Thank you, Craig Kelly - Service Director - 702-228-7736

June 18, 2021

This is the first service for my 2021 Lexus ES 350. Great friendly customer service as well as the car maintenance. Will have the second service in 6 months. More

by THERESATSUEI
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Lexus of Henderson responded

Thank you for the great review. We are so happy we could deliver a five-star service experience. It was our pleasure to assist with your 2021 Lexus ES 350! All of us at Lexus of Henderson hope to see you again next time. Safe travels!

June 18, 2021

I’ve found the service excellent and I am definitely satisfied with the staff and the environment. This dealership is top tier and I will continue to use their services. More

by RASOOLLIVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Lexus of Henderson responded

Thank you for the great review! In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to hear you had a great service visit with us at Lexus of Henderson. Safe travels and have a great day!

June 18, 2021

Excellent service. Steve was such a gentleman who first set us up. Got home by Uber while they worked on my Lexus SUV that they supplied. Just excellent client service as well as car service. Craig also w More

by Dsbiophysics
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Lexus of Henderson responded

Thanks for the kudos! We are happy to hear we could deliver a five-star service experience while you were visiting Lexus of Henderson. We will certainly let Steve and Craig know you appreciated their hard work as well. All of us are grateful to have you as a customer and hope to work with you again next time. Safe travels!

June 18, 2021

Associates are always ready to assist. Service is prompt and all my concerns are always addressed in the best possible way. I get transportation accommodation when needed. I feel that everything is fine to More

by Faatme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2021 -

Lexus of Henderson responded

We are delighted to hear your feedback! Providing attentive and professional service is our goal, so we are happy to hear that the Lexus of Henderson team always goes above and beyond during your visits. It is our pleasure to assist you, and we hope to see you next time. Take care!

June 18, 2021

Would recommend any Lexus owner who needs their car serviced to come here. They go above and beyond for your car needs . Makes annoying maintenance and repairs easier . More

by Ddahliavaldeon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jun 20, 2021 -

Lexus of Henderson responded

Thank you for sharing your feedback! We're thrilled to hear that you've been pleased with your service experiences here at Lexus of Henderson, and we sincerely appreciate your business. Safe travels and come back soon!

June 18, 2021

Tyler was excellent. He heard our concerns and recommended us a viable solution. We are very thankful and highly recommend lexus service to our friends More

by MARTINFAJARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Jun 20, 2021 -

Lexus of Henderson responded

Your review fills us with pride. We are so happy to hear we could accommodate you and make sure your concerns were addressed. We will certainly let Tyler know he made all the difference during your service appointment. Thanks for choosing Lexus of Henderson. Safe travels!

June 18, 2021

I would highly recommend Lexus of Henderson. All personnel were very courteous and knowledgable. As always it was a good experience. Thank you for caring. More

by CP1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 20, 2021 -

Lexus of Henderson responded

We are grateful to have earned your recommendation! Thank you for taking the time to let others know what being a guest at Lexus of Henderson is like. We hope we can assist you again in the future. Have a wonderful day!

June 17, 2021

Excellent service. Very polite and quick check in. The staff at Lexas are amazing. Returning the loner was easy and nice to get in to my freashly washed car. It was nice to see David and the crew. More

by DSTIGLITZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share your experience so others can see what it's like to be a guest at Lexus of Henderson! Providing an excellent customer experience is our number one priority, so we are thrilled to hear David and our service team took care of you. Safe travels and have a great day!

June 17, 2021

I was there for 30 k service and I had a doctor appointment up in Summerlin. I checked in early receiving a loaner car. By the time I got back from my doctors visit my car was washed and ready. Gre More

by tlemanski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayce
Jun 17, 2021 -

Lexus of Henderson responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

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