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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews

4,938 Reviews of Lexus of Henderson - Service Center

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June 29, 2021

Excellent customer service, great customer service reps. Nice facilities, clean bathrooms. Tyler Heishman does a great job, always has good, practical advice and is always friendly. More

by Hcuddihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service: Tyler heishman
Jun 30, 2021 -

Lexus of Henderson responded

Thank you so much for the fantastic feedback about our service and facilities! We are thrilled that you can depend on Tyler to take great care of you and your vehicle. Hope to see you next time at Lexus of Henderson!

June 28, 2021

David was great! The Lexus staff is what makes me continue to come back. You guys definitely set your standards high and I have never been unhappy 12 years strong! More

by CASSTHE1ANDONLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
Jun 28, 2021 -

Lexus of Henderson responded

Thank you so much for your longtime business and support! We are delighted to hear that David delivered excellent service during your recent visit and appreciate you commending him. Have a wonderful week! - Lexus of Henderson team

June 27, 2021

Very friendly and helpful. Great place to do business. Would recommend More

by DNABUILD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Henderson responded

Thank you for the positive feedback - all of us here at Lexus of Henderson sincerely appreciate it! Drive safe and see you next time!

June 27, 2021

Fixed my car when it wouldn’t start. Completed it in less then 5 hours. Truly impressed! More

by JENESSASHINALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Henderson responded

Jenessa - thank you for reviewing Lexus of Henderson! We're glad to hear we could take care of your car troubles quickly and efficiently - that's our goal! Safe travels and come back again next time!

June 27, 2021

Everyone was very nice but disappointed in how long it took to get parts for our 3 month old Lexus. Especially since we were from out of town and needed to extend our stay 3 extra days. More

by Sstiles2
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacyce and Amber
Jul 06, 2021 -

Lexus of Henderson responded

Thank you for reaching out. I want to apologize for the delay here and for the inconvenience it caused you. We are grateful that you trusted us with these repairs and I will share your feedback with our team. Craig Kelly - Service Director - 702-228-7736

June 26, 2021

Tyler is always flexible in appointment times. Since we bought our Lexus, he has taken good care of our car. He is professional, warm and friendly and does his best. He is exceptional! More

by James Alford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Heishman, Service Manager
Jun 28, 2021 -

Lexus of Henderson responded

We are delighted to have you as a repeat customer, James! Thank you for your business and your confidence in Tyler. We look forward to seeing you next time at Lexus of Henderson!

June 26, 2021

In and out as expected. Everything performed as expected. Tires inspected as requested for my coming trip to Montana, good for another 10,000 miles. Car was washed. More

by WARDEND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Lexus of Henderson responded

We are delighted we could provide a five-star 10,000 maintenance visit! All of us at Lexus of Henderson are grateful to have you as a customer and look forward to assisting you again next time. Take care!

June 26, 2021

Very professional and pleasant. Always make sure I have Very professional and pleasant. Always make sure I have a loaner. More

by Gloria Larkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella -Service 5 Stars
Jun 28, 2021 -

Lexus of Henderson responded

Gloria - Thank you for being a great Lexus of Henderson customer! We appreciate this feedback and look forward to serving you next time.

June 25, 2021

Randy and the staff were a class act. From the check in girl when I pulled in to entering the building with a staff holding the door open with a friendly welcoming to Randy carefully explaining everything More

by MPHETMYXAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Auyeung
Jun 25, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are pleased to hear that Randy took good care of you here at Lexus of Henderson, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

June 25, 2021

Hello, everything went Great as usual!!!! Stephen is an asset to your organization!!!! I am very appreciative for the Awesome service he and Lexus of Henderson provides for me and my vehicle!!!!!! More

by hlajr44
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jun 27, 2021 -

Lexus of Henderson responded

We are so happy to see your review! Nothing makes our day more than positive feedback about our great staff so we will certainly let Stephen know he was a big help during your service visit. Have a great day! - Lexus of Henderson

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