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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,938 Reviews
Call Service Center (702) 228-7736

4,938 Reviews of Lexus of Henderson - Service Center

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July 01, 2021

Communicated well, timely and quality service. Could not ask for more professionalism. Previewed service in advance, reviewed bill when completed. Very owner friendly service department. More

by JRHERHOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 01, 2021 -

Lexus of Henderson responded

Thank you so much for sharing this positive feedback about our service department! It really means a lot to hear that you're a satisfied customer. Have a wonderful day! - Lexus of Henderson team

July 01, 2021

Excellent as usual. My concerns and questions were answered professionally and in a timely fashion. Since I moved to Las Vegas 12 years ago, I have been doing business with Lexus of Henderson and it h More

by Raul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torruellas (5 stars)
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Jul 02, 2021 -

Lexus of Henderson responded

Raul, we are so grateful for your years of loyal business! Thank you for choosing Lexus of Henderson and for taking the time to share your outstanding feedback. We look forward to working with you for a long time to come!

July 01, 2021

Atmosphere was awesome, great Lexus experience! Upon arriving, the staff was prompt and accommodating-The service advisor answered all questions with clarity and listened to all our concerns. More

by GARRARDLOFING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Henderson, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

June 30, 2021

Initially, there was a rather large mistake made by the scheduling department at Lexus. The fact that the Service Team circled back around to rectify my situation is outstanding. More

by legallykasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jun 30, 2021 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! We are so glad we were able to resolve this issue here at Lexus of Henderson, and we will certainly let our service team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

June 30, 2021

This dealership always has impeccable service, and Stephen in service is the best. More

by HALLOFJUSTICE66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Jun 30, 2021 -

Lexus of Henderson responded

We pride ourselves on delivering a straightforward and seamless service experience for our guests and are thrilled you had a positive visit with us. We will certainly let Stephen know you appreciated his help. Have a wonderful day! - Lexus of Henderson

June 30, 2021

Work done in a timely fashion and professional staff. Well done. More

by chopperman3764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful time working with the Lexus of Henderson team. Drive safely, and we hope to see you again down the road!

June 30, 2021

Awesome service! Hopefully next time loaner vehicle will be provided. More

by Don Claro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us, Don! We appreciate your business and are happy to hear that you are so confident in the Lexus of Henderson team to get the job done. Drive safely, and we hope to see you back!

June 30, 2021

My Service Manager Stephen always goes above and beyond…exceptional customer service! More

by Michelle Misquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
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Jul 01, 2021 -

Lexus of Henderson responded

Michelle, thank you for the review! It is always a pleasure to assist you here at Lexus of Henderson, and we will certainly pass along your kind words. We look forward to your next visit!

June 30, 2021

Great service will recommend, friendly staff always solve the problem. Place was clean… great loaner car. Fast and accurate, case manager was so nice and friendly More

by jobelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Twala Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

June 30, 2021

This time I am satisfied with the service they provided. More

by SUNPENGTAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2021 -

Lexus of Henderson responded

Thank you for taking the time to share! We appreciate your business and hope to earn it again at Lexus of Henderson. Safe travels!

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