Lexus of Henderson - Service Center

I came in for an oil change on Tuesday, Feb. 4th, which I had an appointment for. At the time of check out and paying for my service, I was not given an inspection report. I asked the service ad 4th, which I had an appointment for. At the time of check out and paying for my service, I was not given an inspection report. I asked the service advisor for it and he said that he was not my service advisor, that Tyler Heishman would get back to me on that. The invoice stated that I would be receiving a video report from my technician. The next day I called and left a message for Tyler asking him to please call me regarding my maintenance inspection report. I did not receive a video report and would like to have an actual print out like I've received in the past. He did not return my call, so I called again on Thursday and spoke to a service advisor, (I did not get his name) and explained to him that I wanted a print out of my car's maintenance inspection and he said he would email it to me. Still didn't get anything by Friday, so I called back once again and asked to speak to the service manager and was transferred to George Glover. I told George what happened and he emailed me my maintenance inspection report. I had to make three phone calls for a service report that my service advisor should have gone over with me before I left the dealership. Not very good customer service at this time. More

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Maintenance was easy and convenient technician was great- respectful and kind overall we had a great experience respectful and kind overall we had a great experience More

Everything was done great and to my satisfaction with a nice place to wait while the service was done. nice place to wait while the service was done. More

Service department staff very good at what they do, accommodating, professional and polite. Easy to schedule appointments. Clean facility. accommodating, professional and polite. Easy to schedule appointments. Clean facility. More

The service was great and done in timely manner. Loaner car was pre-set with too many safety precautions. Loaner car was pre-set with too many safety precautions. More

The whole process was seamless and easy, from making the appointment to completing the service. This is the reason my husband and I chose Lexus, customer service is top of the line. appointment to completing the service. This is the reason my husband and I chose Lexus, customer service is top of the line. More

They are fast, courteous, and professional. Definitely don’t mind having to go for service! Definitely don’t mind having to go for service! More

Excellent dealership for sakes and service. Very customer friendly. Services delivered as promised and on time. Very customer friendly. Services delivered as promised and on time. More

Quick and efficient, comfortable waiting rooms. Good snacks and drinks. Bill Lentz and Kenny Layne were both very professional. Loner car service was excellent. Good snacks and drinks. Bill Lentz and Kenny Layne were both very professional. Loner car service was excellent. More