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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,929 Reviews

4,929 Reviews of Lexus of Henderson - Service Center

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January 06, 2023

Worst loaner vehicle ever from here Did not even try to get the same model. Could have gotten the part then had me come in. Car was dirtier inside than when I left it. More

by BILLJO330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Lexus of Henderson responded

I am sincerely sorry for how your loaner vehicle was presented to you. This is not the high standard we strive to offer our customers, and I apologize that we've let you down. I will share your feedback to help us improve, and I hope we get another chance to leave a better impression. Thank you, Craig Kelly - Service Director - 702-228-7736

January 06, 2023

Great service! I like the great care they take in servicing & returning my vehicle. 10/10 More

by realdeal0520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Savanna Taylor
Jan 08, 2023 -

Lexus of Henderson responded

Thank you so much for this rave review of Lexus of Henderson! We truly appreciate your business!

January 05, 2023

Easy service appointment. Had my brakes replaced and received a loaner car, which was nice! More

by SUSIEL3307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Lexus of Henderson responded

We are grateful to have you as a Lexus of Henderson customer. Thank you for your business!

January 03, 2023

The service rep was very helpful and courteous. The only complaint I had was I came in from 120 miles away and had a morning appointment but the car was not looked at until after 3 pm and as a resu More

by smcarthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are glad to hear that you had a successful experience working with my team. With regard to the rest of your feedback, we apologize for the delay with your vehicle and for the extra trip. We will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

January 03, 2023

This is the dealership that I live closest to. I've gone to this dealership for more than ten years. On a scale of one to ten I would give them an eight. More

by GIBSONTERRY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jan 04, 2023 -

Lexus of Henderson responded

Thank you for the review! We are so glad to hear that you are confident in the Lexus of Henderson team to get the job done. If there is anything more we can do to assist you or improve your time working with us, please feel free to reach out. Best, Craig Kelly - Service Director - 702-228-7736

January 02, 2023

The advisor kept me in the loop and was very accommodating for me on the car pick up. Excellent service More

by goavay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaycee Messer
Jan 03, 2023 -

Lexus of Henderson responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Henderson team. Drive safely, and we hope to see you back again down the road!

January 01, 2023

Great and honest customer service. We appreciate the loaner car. We will be purchasing a newer rx350. More

by Paul Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 02, 2023 -

Lexus of Henderson responded

Paul, thank you for this lovely review of Lexus of Henderson! We can't wait to work with you again in the future!

December 30, 2022

Daniela was fantastic. Made entire process seamless. Thank you. The loaner car made life very easy to have a relaxed feeling about service. More

by Marielaina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniela
Jan 03, 2023 -

Lexus of Henderson responded

Thank you, Marielaina, for leaving Lexus of Henderson a five-star review! We'll give kudos to Daniela for ensuring your service visit was seamless. Until next time!

December 27, 2022

Always professional and helpful. Highly recommend for Lexus drivers! If there is a problem, they correct it quickly. More

by JENIFERVW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Dec 28, 2022 -

Lexus of Henderson responded

Thank you for your confidence in Lexus of Henderson, and for your business. Our team is here to help with all of your Lexus needs! We are thankful to have you as a customer!

December 25, 2022

Very friendly and efficient staff. They are also responsive if you have any questions or concerns. More

by aprilct65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Lexus of Henderson responded

Thank you for taking a moment to recommend us! The Lexus of Henderson team appreciates your kind words and looks forward to seeing you again.

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