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Lexus of Henderson - Service Center

Henderson , NV

4.8
4,933 Reviews

4,934 Reviews of Lexus of Henderson - Service Center

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March 02, 2023

David is always helpful and provides great service. I feel confident when I leave that the car has been maintained. More

by EISENHARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson. David and the team appreciate your loyal business.

March 01, 2023

Their service department has always been helpful. They’re upfront about the work they do and always make sure that I’m informed every step of the way. More

by DIANDRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Mar 02, 2023 -

Lexus of Henderson responded

Thanks for the great review of Lexus of Henderson! We appreciate your support of the team.

March 01, 2023

Jayce Messer the service manager personifies excellent service and customer satisfaction. He is patient in explaining the different options and he is never pushy. Always considers the customer perspective More

by GFOOOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Mar 02, 2023 -

Lexus of Henderson responded

We are delighted to see that Jayce demonstrated our commitment to outstanding customer support. Thank you for working with us here at Lexus of Henderson.

February 26, 2023

Stephen and his team are a Outstanding Customer Service Team! They always kept me updated on the repairs being done to my LX 570. More

by nwguypdx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in the Service Dept.
Feb 27, 2023 -

Lexus of Henderson responded

Thank you for the awesome review! It's great to hear that the team has been informative and nice to work with. See you next time here at Lexus of Henderson!

February 25, 2023

Was locked in the lot for 2 hours in the middle of the night and all they did for me was a 100 service credit More

by Algalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Lexus of Henderson responded

I am very sorry for the issues you had when trying to retrieve items from your vehicle. I appreciate you taking the time to speak with me and accepting the credit for our services. If there is anything else I can do for you, please reach out. Thank you, Craig Kelly - Service Director - 702-228-7736

February 23, 2023

My service agent Stephen did a great job explaining why my car needed . All was fixed in a prompt manner Im very satisfied with the service. More

by JEFFMARGOLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Lexus of Henderson responded

Thank you for working with Stephen and the Lexus of Henderson team, Jeff! We appreciate your feedback.

February 22, 2023

Lexus was very professional and prompt with her service. The courtesy vehicle was new and very nice to drive. More

by SJSCANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Lexus of Henderson responded

We are thrilled to see that your experience working with our team was excellent! Thank you for supporting Lexus of Henderson and we will see you next time!

February 17, 2023

Louise was wonderful to work with. She was knowledgeable and easy to work with. Highly recommend anyone looking for a car to come to Lexus of Henderson and ask for Louise. More

by chaputgregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louise Cedula
Feb 20, 2023 -

Lexus of Henderson responded

Thank you for recommending Louise and supporting Lexus of Henderson with a 5-star review! We're overjoyed we were able to earn your confidence. Safe travels from the entire team!

February 17, 2023

David was professional, communicative, explained clearly. Understanding of circumstances, polite and kind. Utmost professional with considerable knowledge of all aspects. Kept me informed every step of the More

by SAMONTOYA1@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torrella
Feb 20, 2023 -

Lexus of Henderson responded

David and the entire Lexus of Henderson team are thrilled to see your glowing review! Thank you so much for choosing Lexus of Henderson and please let us know if you need anything at all!

February 14, 2023

When you tell them when you check in that all three of my key fobs, one of them brand new and all three have new batteries in them., all throw the “key not detected” light. They said it was a defective key f More

by nesheimw
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Craig Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Lexus of Henderson responded

I am sorry to hear that we fell short of our high expectations during your visit. We strive to navigate what we believe is the best route to fixing the issue, and I am disappointed that the new key is not working the way we had hoped. I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Craig Kelly - Service Director - 702-228-7736

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