Lexus of Henderson - Service Center

Service center did a good job. My complaint is that the app on my phone should allow me to drive the car. Why would I want to start the engine if I CANNOT drive it. This feature i My complaint is that the app on my phone should allow me to drive the car. Why would I want to start the engine if I CANNOT drive it. This feature is only good for snow country More

James and Lexus are always so attentive and honest with us. We feel like family and trust what is told to us. It's a very comforting feeling. James always treats us like family us. We feel like family and trust what is told to us. It's a very comforting feeling. James always treats us like family More

Friendly and thorough. Willing to look until found the problem. Kept loaner until problem fixed Willing to look until found the problem. Kept loaner until problem fixed More

One of the best experiences I have had with a service. You can tell that Lexus really takes pride in taking care of your car. I loved the video they sent of the technician describing everything going on w You can tell that Lexus really takes pride in taking care of your car. I loved the video they sent of the technician describing everything going on with my vehicle. More

Timely completion and summary of current car status and upcoming likely maintenance that will need to be done upcoming likely maintenance that will need to be done More

I always rely on this dealership to do my car. Staff always friendly and I like Tyler to deal with. Altho this oil change took little longer than expected would still recommend. Staff always friendly and I like Tyler to deal with. Altho this oil change took little longer than expected would still recommend. More

This is the best Lexus in the world. Every one should come here for their car needs. Every one should come here for their car needs. More

The sales and service team is excellent and always there to help. All staff are friendly and do their best to make sure all inquires are clear and transparent. I’m currently dealing with a recall on my 2021 to help. All staff are friendly and do their best to make sure all inquires are clear and transparent. I’m currently dealing with a recall on my 2021 ES 350 and the care has been amazing, the only concern I have is the inconvenience that it’s becoming. Again Lexus is taking care of the rental and I’m grateful, however; when first inquiring about the part/remedy for the recall there was minimum communication and I would have to check by personally reaching out. The second time I asked for an update I was told that the remedy has been issued and solved, just being distributed to areas in high demand first and that Las Vegas unfortunately isn’t high demand and should be ready beginning to mid year of 2025, questionable but I took their word. After waiting some time into beginning to mid 2025, I got in contact with their service manager who is providing great customer service and transparency, to only hear that the expected part/remedy is aimed for January 2026. Again, the service provided in making sure I’m being taken care of is good, but can be improved upon especially with honest transparency and accurate information. More

Very satisfied with the outstanding service from Lexus of Henderson! They keep my 2020 ES 350 in tip top! Henderson! They keep my 2020 ES 350 in tip top! More

besides being convenient & always have the best service from this dealership ~ i appreciate the workers here as well from this dealership ~ i appreciate the workers here as well More