Lexus of Henderson - Service Center

My service had a lot hiccups after a transmission oil change and a regular maintenance service on a Sat. I was told the car was done. I take the car off the lot and my enigine light comes on. I turned ba change and a regular maintenance service on a Sat. I was told the car was done. I take the car off the lot and my enigine light comes on. I turned back around, very concerned about my check engine light coming on, ( never happened before). I informed Steven (my service advisor) of what occurred. He said he would take care of it but he will be off on Monday. To make along story short, the feedback I got on my vehicle was very little to none on Monday. Until I spoke with Steven the following day. “He told me they found the problem. Sevice technician apparently “forgot to reset the system after he was done.” It was a very scary experience, but I still rated them a Five. Steven saw I was upset about all the mistakes that happened in this service. I was pleased or hope that I was told the truth about what happened. Steve was very professional, calm and took matters into his own hands. Despite the fact that I told him I didn’t want to escalate it and I was just not going to get my car serviced there anymore. Steven spoke with his higher up and we spoke together. I felt they took responsibility for what has occurred and assure me things will be taken care of. Hopefully things like this will not happen again. After our discussion, I will still keep this dealership for my service needs. More

This was our third lease through Kim. What a JOY! Can't wait to work with Kim for our next vehicle purchase!! What a JOY! Can't wait to work with Kim for our next vehicle purchase!! More

Lexus Of Henderson was courteous, prompt, skilled, and communicated very well when I took my vehicle in for service. My RX350 needed multiple repairs. The agent answered every question and responded quick communicated very well when I took my vehicle in for service. My RX350 needed multiple repairs. The agent answered every question and responded quickly. The car now runs much better than before the repairs. More

I was very happy with my service experience this time They picked up my vehicle for service. Brought it back in a timely manner and everything. It was good. They picked up my vehicle for service. Brought it back in a timely manner and everything. It was good. More

Great Staff and Service, top notch. Will highly reccommend. Very friendly, clean facilities and on time Will highly reccommend. Very friendly, clean facilities and on time More

The person in charge was very good of explaining of what needs to be done. And the guys upfront are very nice of asking me if there’s anything they do to enjoy my vehicle. Thank you, Lexus. needs to be done. And the guys upfront are very nice of asking me if there’s anything they do to enjoy my vehicle. Thank you, Lexus. More

Always good service. They address all my concerns and questions. My car is returned to me nice and clean too. They address all my concerns and questions. My car is returned to me nice and clean too. More

Top notch dealership for sales and service. Would not consider taking my car anywhere else for service. David Torella is my Service Advisor and has been ever since I bought my car in 2013. D Would not consider taking my car anywhere else for service. David Torella is my Service Advisor and has been ever since I bought my car in 2013. Davis is a tremendous asset to Lexus. More

Great and helpful Did a great job and answered all my questions with good communication and great work questions with good communication and great work More

All departments were knowledgeable and professional and efficient. It was a pleasure dealing with them. efficient. It was a pleasure dealing with them. More