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Lexus of Henderson
Henderson , NV
6,881 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
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Showing 6,881 reviews
January 05, 2012
This is an awful place. I would never go back to this place or recommend anyone. I'm a first time buyer, so my agent Adam tricked me. He told me to put a down payment of $1000 to see if the bank will app place or recommend anyone. I'm a first time buyer, so my agent Adam tricked me. He told me to put a down payment of $1000 to see if the bank will approve me at 13% with my credit score of 780. I listened to him since he told me I can get the money back anytime I want to. 2 days later he called me back and tells me the bank had called back and approved me. At that moment, I know he trick me so I told him I’ll think about it first. He then tells me there is bank that offers me a 9% which is 4% lower than what he told me at first. It doesn’t shock me because I know dealer always tell you with the bigger percentage first. I still insist I don’t want the car. Here when its turn to be so ugly. The $1000 I putted down, he gave me a hard time to get it back. He would ask me to get the copy of my credit card receipt signed and give it back to them. It doesn’t make any sense because they already have the original copy. I waited and waited I still didn’t get my money back. I ended up dispute the transaction. I tried to talk to the manager but seem like no one concern about my matter. I mean how dirty can they be to the customer. I ended up I bought a car at Carmax even I know they sell the car a little more expensive the market price. More
by jhmashimaro
Employees Worked With
Adam Sage
