Lexus of Henderson

Fabulous Customer Service David is wonderful to work with! He goes above and beyond to make us feel special and appreciated. My appointment was for a turn signal issue; David m David is wonderful to work with! He goes above and beyond to make us feel special and appreciated. My appointment was for a turn signal issue; David made sure the issue was promptly fixed, and even had our SUV washed! It's Lexus team members like David that keep our family purchasing and servicing our vehicles at Lexus Henderson. More

IRecall of passenger air bag system The entire process was handled very efficiently , from the service appointment to the final return of my car. I received a customer loaner that was br The entire process was handled very efficiently , from the service appointment to the final return of my car. I received a customer loaner that was brand new and very enjoyable. More

Very Helpful Thanks for the reminder that my car needed additional service. I love coming in and having a record of what has and hasn't been done on my car. My c Thanks for the reminder that my car needed additional service. I love coming in and having a record of what has and hasn't been done on my car. My car runs like a top! I really like the service manager too he has taken time to personally talk with me about problems over the years and he solve them! I always feel that I get the best advise and help, I have ever received at any shop. More

Service department took great care of me David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to Davi David in service was very helpful and responsive. Everything promised was delivered, David made the process as simple as possible. Thank you to David and the staff. More

Customer Care! My total experience from beginning to end, I would say was GREAT!! The only thing that I feel could have been better was the blank stares the sales te My total experience from beginning to end, I would say was GREAT!! The only thing that I feel could have been better was the blank stares the sales team members have when I initially entered the building. I felt a little intimidated by that it was not the BEST experience to say the least. I suggest greeting customers with a BIG SMILES and welcoming customers as they entered would be ideal. Total experience from the sales experience, flexibility of negotiations, efficiency of service, waiting area cleanliness, car service I would rate a 10. More

Professionalism Michelle Souson is a very professional and very attentive to the customer's need. It is very easy to work with Michelle. Paul talking very unprofessio Michelle Souson is a very professional and very attentive to the customer's need. It is very easy to work with Michelle. Paul talking very unprofessional. I will not recommend him to my friends. More

GS Service2019 Scheduling service was easy to accomplish online. A follow-up call was received to confirm details. On arrival the "greeter" was kind and accommodat Scheduling service was easy to accomplish online. A follow-up call was received to confirm details. On arrival the "greeter" was kind and accommodating. Service Mgr., David T. quickly greeted me and confirmed my reason for service and asked about other "issues" if any, that I may have with the vehicle. The 20,000 mile service was the primary reason for the appointment but I mentioned that I frequently heard and exterior squeak when hitting bumps while driving the car. David made note, processed my loaner car and promised to contact me regarding progress of the service. He fulfilled his promise and contacted me regarding a pick-up time. Upon arrival, he had a maintenance supervisor available to go along on a test drive to confirm the "squeak". During the test drive, the squeak was immediately diagnosed and a quick lubrication of the area was accomplished within 10 minutes. Problem solved. The closing was efficient, complete, informative and engaging. David is a personable leader who always seems to quickly and effectively handle my issues. I'd be the first to admit that I look forward to my maintenance visits at the dealership. David and the maintenance staff have a lot to do with that feeling. More

Guacamole Service is the best in the west. Jay is the man, Nobody could beat the guy in term of customer service. The mechanic is very friendly also. Service is the best in the west. Jay is the man, Nobody could beat the guy in term of customer service. The mechanic is very friendly also. More

problem was not resolved. the digital clock was not working properly, running a bit faster than normal. it was disappointing that the defect clock was not fixed/replaced even the digital clock was not working properly, running a bit faster than normal. it was disappointing that the defect clock was not fixed/replaced even it was under the manufacture warranty. the problem remains unresolved. More

Very Happy My salesman Ray took care of everything from start to finish. Very professional and very knowledgeable. I will definitely buy here again. Good service My salesman Ray took care of everything from start to finish. Very professional and very knowledgeable. I will definitely buy here again. Good service and friendly staff. More