Lexus of Henderson

Service Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfe Jay is good and explain everything to me.. very good service. Will go again. Service area is clean, and representatives are all very nice and perfessional. More

The knowledge of workers at Lexus of Henderson and Las Vegas is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to ou is woefully inadequate. When we selected our ES 350 at the Las Vegas branch, we told the salesman we wanted adaptive cruise control (ACC) equal to our 2015 Subaru Outback. He - and the tech who gave us our orientation - indicated it was. It absolutely is inferior. Subaru Eyesight is ALL SPEED adaptive cruise control. The 2018 ES 350 works only above about 30 mph. If we had been told that - they flat out did not KNOW - we never would have selected the 2018 ES 350. At this service appointment, we asked if there was any way to upgrade our adaptive cruise control to an ALL SPEED version. The first answer, from the shop foreman, was "No. Lexus only has one version of ACC." We know that is not true, from our own research - which we did, unfortunately, too late. The service manager was courteous, but not very knowledgeable, which is really too bad, but for the shop foreman to be that ignorant is inexcusable. More

Customer Service Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. Craig and Jay were extremely helpful and went out of their way as always to accommodate me. I wish everyone were as friendly and upbeat as they are. More

Service review I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with I received good service as they went out of their way to accommodate my time schedule. It would have been a 5 if I would have been able to sit with Jay to discuss my service findings . That was prevented from happening as he was tied up for 40 mi9nutes discussing a brake pad issue with another customer over the phone. I waited for 40 minutes before asking another advisor to help me get out so I could pick up an arriving relative at the airport. Art Roshon More

Excellent customer service I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service r I made an appointment to have new brakes installed on my car. The service was outstanding. The work was done in a very timely manner. The service rep. (Stephen D.) was very friendly and knowledgeable. I was very satisfied with my experience and will continue to use the service dept. in the future! More

good service I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. I was taken care off properly, when issues arose they were handled. I've had a few problems with the vehicle but they were handled. More

Excellent customer service!!! Would highly recommend this dealership. Great customer service and treated very professional. Sales person and finance department explained everythin Would highly recommend this dealership. Great customer service and treated very professional. Sales person and finance department explained everything step by step and I never felt pressured More

Customer service at its best Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. H Service writer David terrella was extremely helpful and informative. David kept me up to date with my vehicle, let me know what else I needed to do. He always greets me with a smile and a handshake, made me feel at home. More

Roger c Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely f Great service! All employees were very friendly, courteous and very knowledgeable. My appointment was on time and the work was completed in a timely fashion. More

Great Customer Service. Michelle Suson was great, Michelle is a asset for the dealership. She took care of all the details and she made sure that we have a good experience. T Michelle Suson was great, Michelle is a asset for the dealership. She took care of all the details and she made sure that we have a good experience. Thank you Michelle. More