Lexus of Henderson

Go see Robert! Like most people, buying a new/new used car can be a hassle and awkward at some times. I am a picky/stubborn person myself and would only be getting a Like most people, buying a new/new used car can be a hassle and awkward at some times. I am a picky/stubborn person myself and would only be getting a vehicle if everything lined up, and I mean everything. Robert and the staff down at Lexus of Henderson were beyond outstanding, they did everything right and made the transaction the best possible. I got everything I wanted and it wasn't even like pulling teeth. They were straight to the point, no rebuttals, and no hassle. I had to wait a few hours to actually pick it up, and by the time I came back, they had even filled the tank of gas. Customer service how it should be done! I don't think I'll be buying another Lexus next, but it would be hard to go somewhere else now (hope they can get a few other cars when it's time). Thank You Robert Mirrer, and Lexus. More

First Class Service I have had the pleasure of buying/leasing my last 3 vehicles through Tito at the Lexus of Henderson. Tito has every customer service and communicatio I have had the pleasure of buying/leasing my last 3 vehicles through Tito at the Lexus of Henderson. Tito has every customer service and communication skill needed to make the car buying experience a superlative one. His recommendations are always top notch and I have never had any issues or been unhappy. If you are buying a car, ask for Tito. More

First Class All the Way They made sure that they kept me in the loop at all times and got my permission before doing any of the work. They did the work in a timely manner. They made sure that they kept me in the loop at all times and got my permission before doing any of the work. They did the work in a timely manner. More

A great service team I have been coming to this location for a regular maintenance ever since I purchased my car. The service team has been great. Tyler and Stephen who ha I have been coming to this location for a regular maintenance ever since I purchased my car. The service team has been great. Tyler and Stephen who have been helping me are very friendly and professional. More

I love this place The entire service staff is beyond amazing. Thank you Jay D for everything and always taking care of my car. This is why I love Lexus, they go above The entire service staff is beyond amazing. Thank you Jay D for everything and always taking care of my car. This is why I love Lexus, they go above and beyond. More

Tito’s the Man Always very happy to work with Tito DeLeon. Just got my 4th Lexus from him. Easy to work with and he knows the vehicles very well. No high pressure sa Always very happy to work with Tito DeLeon. Just got my 4th Lexus from him. Easy to work with and he knows the vehicles very well. No high pressure sales tactics and works to get you a great deal. More

Scheduled 5000 service Lexus makes everything easy. This is my 5th Lexus, keep going back because in part the service department. Usually in an out within an hour Lexus makes everything easy. This is my 5th Lexus, keep going back because in part the service department. Usually in an out within an hour More

great! the prices for routine maintenance are really high I had to pick and choose what I could afford that day but they did work with me and applied a dis the prices for routine maintenance are really high I had to pick and choose what I could afford that day but they did work with me and applied a discount More

Noise concern I brought my LS430 in to have a knocking noise when going over bumps looked at.As I just moved to Las Vegas,this was my first visit to this Lexus. The I brought my LS430 in to have a knocking noise when going over bumps looked at.As I just moved to Las Vegas,this was my first visit to this Lexus. The staff was very accommodating as I have a late schedule. When I arrived I was greeted by the valet staff, very kind and courteous. My consultant was Chantelle for this visit. She was very knowledgable of my vehicle and took the time to listen to my concern. Not only was my concern solved but they said it was a simple fix and I was in and out within an hour. I thank you Lexus of Henderson for your professionalism, prompt attention to detail and all around amazing staff. I look forward to see you guys again for when its time for service! More

Customer service didn’t start off good ... disappointing I was very excited to finally lease my dream car. Charles was my salesperson... the experience with him was fine until I was talking numbers with him. I was very excited to finally lease my dream car. Charles was my salesperson... the experience with him was fine until I was talking numbers with him. I was telling him what my budget was and asking him to ask (whoever he needed to ask) if we could take the numbers a bit lower. He started smirking and acting like I was crazy for even asking. It immediately made my whole buying mood not feel comfortable. I ended up telling him that I didn’t appreciate him mocking me. So then they handed me over to someone else. Then I had to test drive another car with Charles where this time he was obviously mad and didn’t talk to me during the test drive. When I brought it up to the next guy, he said that Charles is a young kid. If I didn’t have my heart set on this car I swear just for that experience I would have bought another brand at a dealership that made me feel special. After that, someone else contacted me (3rd person) and with him I talked numbers and got it to pretty close to where I wanted it (where Charles made me feel like it was impossible). Robert (my 3rd person) had more of the I gave you the lowest what it or not attitude... until I met him in person I wasn’t very satisfied with him either. But when I came in to sign the papers he made everything a lot better. Charles was there and never made it a point to come say congratulations or even hi -if it was up to me, I’d say Charles didn’t deserve getting my commission at all because all he did was upset me big time. At the end of the day, I really wanted my Lexus and didn’t want to let the experience I had get in the way. I’m optimistic about having a better experience with Lexus from this point forward! More