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Lexus of Henderson

Henderson , NV

4.8
6,368 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,368 reviews

June 27, 2020

satisfied efficiency and appointment easy to make and convenience to owners and car service on time upon arrival at dealership. Car evaluated and serviced i More

by JMJONES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i dont remember b everyone is great
Jun 29, 2020 -

Lexus of Henderson responded

It's wonderful to hear that your recent service visit with us at Lexus of Henderson went smoothly! Thank you for trusting us with your vehicle. For all your future auto needs, we will be here to help.

June 27, 2020

Car buying made easy Great reception, intro to models, selection and execution of purchase. Very personable sales guy and helpful on all fronts. Sirui was a great interf More

by WBOTTS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sirui Xie
Jun 29, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! I am glad to hear that our team took such great care of you!

June 27, 2020

The whole experience was just awesome! Everyone was so nice as soon as I walked in the doors. They made sure to help me get my dream car in a fast easy process. Definitely would recommend Lexus of Henders More

by NANCEG_87
Recommend Dealer
Yes
Employees Worked With
Rick White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eldred Obodai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Jun 29, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson! We are thrilled to hear that you are on the road in your dream car. See you next time!

June 27, 2020

Average experience Going for service at Lexus used to be a luxury experience, and rightly so for the prices they charge. Not so any longer. No refreshments, computers no More

by PATTY11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lexus of Henderson responded

Patty - Five-star service is our priority and I hate to hear that we missed that mark. I'm very sorry that our team didn't introduce themselves as well as that we couldn't provide refreshments. I do appreciate this feedback and will share it with the right people so we can improve for your next visit. Please give me a call if I can be of any assistance. Thank you, Roy Hollinger - Service Director - (702) 228-7736

June 27, 2020

Arrived 10 Minutes early for appointment. Greeted promptly. Car finished and cleaned on Time. David Torrella and Graig Kelly both were very helpful. Always a pleasure to have my car serviced here. More

by HOYADAD
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Torrella
Jun 29, 2020 -

Lexus of Henderson responded

It means a lot to hear that you enjoy your visits with us at Lexus of Henderson! Thank you so much for trusting us with all of your auto service needs. We look forward to our continued relationship.

June 27, 2020

Service Advisor Wonderful I am satisfied with the service.u Wonderful, wonderful, wonderful, wonderful, wonderful. What happened to the coffee? I miss the coffee. Eve More

by TGLORIANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dahlit service advisor.l
Jun 28, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review Lexus of Henderson. I am glad to hear that you enjoyed the service and I will be sure to share your additional feedback with our team.

June 27, 2020

Service visit plus car detailing Very professional and helpful staff, they did a good job on checking the car for the 30K service and getting the car clean and sparkling. More

by EKES6546
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
No longer an employee atLe us
Jun 29, 2020 -

Lexus of Henderson responded

Thank you for coming to Lexus of Henderson for your 30k service! We love to hear that you drove home in a freshly cleaned car. See you down the road!

June 27, 2020

Service on RX350 I had to have a belt replaced after 101000 miles. Service was prompt and efficient as usual. The staff is courteous and friendly. I have always had More

by SLBORD1
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Lexus of Henderson responded

Thank you for doing business with the Lexus of Henderson team. We're committed to customer satisfaction and I am thrilled to hear that you were taken care of!

June 27, 2020

Efficient service I had my RX350 serviced recently. The service area was very organized; didn't take long to get the order written up and into my loaner vehicle. Ev More

by LEGEND925
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Jun 29, 2020 -

Lexus of Henderson responded

Thank you for trusting us to get the job done. At Lexus of Henderson, we are committed to taking excellent care of customers and their vehicles and I'm thrilled to hear that you got back into your Lexus RX 350 so quickly!

June 27, 2020

Every time I bring my car in some thing else goes wrong. Now my air conditioning isn’t coming out of one of the ducts. The lesson is don’t buy a Lexus - there is no quality. More

by KIMCHEE_GIRL
Recommend Dealer
No
Employees Worked With
Craig Kelly
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2020 -

Lexus of Henderson responded

I'm sorry that you've been experiencing issues with your vehicle as I understand how frustrating this can be. We want to make sure that our customers are confident behind the wheel and I would like to look into the details of this situation. Would you please call me at your earliest convenience? Thank you, Roy Hollinger - Service Director - (702) 228-7736

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