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Lexus of Henderson

Henderson , NV

4.8
6,298 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,298 reviews

June 18, 2020

Great dealership always easy to work with. Addressed all Great dealership always easy to work with. Addressed all my concerns. They take pride in their work and it shows in the service they deliver More

by GSRHEA
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 18, 2020 -

Lexus of Henderson responded

Thank you for reviewing Lexus of Henderson. We are proud to have earned your business and we look forward to taking care of you during your next service visit!

June 18, 2020

Amazing experience and outstanding customer service Thank you Michelle Susan for great communications thru email as well as in person at the dealership. You made my experience comfortable with a smooth More

by luisa.niumataevalu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Kaye
Jun 18, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! It was our pleasure to work with you here at Lexus of Henderson, and we will certainly let Richard and Michelle know that you appreciate their help! Enjoy your dream car!

June 18, 2020

An efficient and pleasant experience. Jayce, my service representative was very efficient, friendly and communicated very well. I understood what the service would entail and he brought u More

by TERRIFITPRO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I believe the technicians name was Josh. He was very helpful.
Jun 19, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson team to get the job done. We're glad to hear that Jayce took care of everything & got you back on the road!

June 18, 2020

Very disappointed with finance department,summit our application to many different banks and no communicate at all 😡 would not come here or recommend anyone here More

by HIENPHAMLV
Recommend Dealer
No
Employees Worked With
Rick White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2020 -

Lexus of Henderson responded

We take a stance on being completely transparent with our customers and apologize if we were unclear throughout our process. Would you mind giving me a call so that I may find out the details of what occurred? Thank you, Charles Gumina - General Sales Manager - 702-228-7736

June 17, 2020

Great dealer and a great car! We bought a certified GX460 from dealer in March 2020 and couldn't be happier. Being an out of state buyer I was worried how the process will play out More

by VENKAT K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Pascual
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Dackow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave Lexus of Henderson such a great review. Our team strives to provide outstanding service every step of the sales experience and it makes us happy to hear that Paul is doing his job right. We hope that you love your newly purchased Lexus GX460!

June 17, 2020

Attentive, cordial; overall great customer service. Payment was taken over the phone to avoid unnecessary exposure with one another. Staff all wearing masks. Will always recommend Lexus. More

by MSDAVILA
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Dalit
Jun 17, 2020 -

Lexus of Henderson responded

Thank you so much for being part of the Lexus of Henderson family! We love to hear that your recent visit went smoothly and that you felt comfortable during your time at our dealership. Have a great day!

June 17, 2020

Outstanding Service! I always have the BEST experience when servicing my car at Lexus Henderson! The staff is courteous, professional and helpful ... and the service is im More

by TERRI.MATTHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torella
Jun 17, 2020 -

Lexus of Henderson responded

"Courteous, professional and helpful" are all words we love to see! Thank you so much for rating us five stars and sharing his wonderful feedback. We look forward to assisting you next time at Lexus of Henderson!

June 17, 2020

Lexus is the best I enjoyed visit Lexus so much that I would like to bring my car to service everyday. They replace my oil filter housing for free, That's nice. More

by JIMMYYAO_85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stvenphen Diem
Jun 17, 2020 -

Lexus of Henderson responded

Jimmy - What a wonderful review! We are so happy to hear that you enjoy your visits with us. Thank you for your support!

June 17, 2020

Always a great experience Craig Kelly assistant service director is a gem to work with and would be primarily responsible for me to purchase another automobile at Lexus of Henderson he was also able to set More

by Ltcxprt
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh technical support
Jun 17, 2020 -

Lexus of Henderson responded

It's wonderful to hear that you can depend on Craig to take excellent care of you and your vehicle! We are also glad that Josh could assist with your navigation. Thank you for being a great Lexus of Henderson customer!

June 17, 2020

Prompt, very informative of the service I was scheduled for and then during review after service completed, waiting rooms clean and were disinfecting. Friendly service. More

by SUSAN.TENER
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2020 -

Lexus of Henderson responded

Thanks so much, Susan! Customer service is our priority and we are so glad this came through during your recent visit with us at Lexus of Henderson. Enjoy your day!

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