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Lexus of Henderson

Henderson , NV

4.8
6,374 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,374 reviews

July 08, 2020

As always, the service department crew is excellent in what they do. From ease of scheduling to drop off to pick up, they are professional, polite and accommodating. The technicians/mechanics are experts More

by Leelee
Recommend Dealer
Yes
Employees Worked With
Dave Torella
Jul 09, 2020 -

Lexus of Henderson responded

Thank you for trusting the Lexus of Henderson team. We're honored to receive such great feedback from a loyal customer! Our team member, Dave, takes pride in offering great service and it is wonderful to hear that came through to you. All of us are looking forward to seeing you during your Lexus RX 350 or your Toyota RAV-4's next appointment!

July 08, 2020

High level customer service filled with honesty, empathy, and communication. His attention to detail and follow up is recognized. Well done mate! Stephen Diem - 5 stars More

by CALDERON29
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Jul 09, 2020 -

Lexus of Henderson responded

We're elated to receive such positive feedback! Our team is committed to providing customers with outstanding experiences and it makes us happy to hear that Stephen hit the mark. Thank you for supporting Lexus of Henderson!

July 07, 2020

I got the usual and expected treatment from the Lexus of Henderson service department, friendly, professional and knowledgeable. And a clean car. I appreciate the treatment I always receive there. More

by DEANHAMPTON
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Lexus of Henderson responded

Thank you for the 5-star review! We are happy to hear that you enjoyed working with our team at Lexus of Henderson, and we look forward to your next visit!

July 07, 2020

Excellent dealership. Nice people both sales and service. They keep you up to date on the progress they are making when you vehicle is in service. More

by chris613
Recommend Dealer
Yes
Employees Worked With
Michelle Suson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2020 -

Lexus of Henderson responded

Thank you for being a great Lexus of Henderson customer! We love to hear that you've enjoyed working with both our Sales and Service Departments. We look forward to our continued relationship.

July 07, 2020

I always have a great experience at Lexus Henderson. Jay always goes above and beyond without fail!! Dom was very helpful with scheduling my appointment this time. Thanks for always making my visits enjoyab More

by Cssimants
Recommend Dealer
Yes
Employees Worked With
Jay, Dom
Jul 07, 2020 -

Lexus of Henderson responded

It makes us smile to hear that you enjoy your visits with us at Lexus of Henderson! Thank you so much for taking the time to share this feedback about Jay and Dom. We look forward to working together in the future.

July 07, 2020

The folks I interfaced with at Lexus in Henderson Nevada were Generous, thoughtful, respectful, courteous, friendly, skillful, accommodating, informative, knowledge, kind, and pleasant. Thank you. More

by Tio
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Salvador
Jul 07, 2020 -

Lexus of Henderson responded

At Lexus of Henderson, we are committed to excellence and your kind words truly made our day! Thank you for doing business with us. We hope that we get the chance to take care of you in the future!

July 07, 2020

Fabian at Sales and Benjamin at Financing we’re very helpful from beginning to end they attention to detail and what we were looking for in a vehicle was outstanding service More

by ochoajl
Recommend Dealer
Yes
Employees Worked With
Fabian Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin at Finance
Jul 08, 2020 -

Lexus of Henderson responded

Thank you for taking the time to share your feedback. We're determined to offer exemplary customer service and it made our day to hear that both Fabian and Benjamin are doing their job right. I'm glad to hear that you found a vehicle that works for you! All of us at Lexus of Henderson wish you safe driving.

July 07, 2020

Went in for a service, recall and detail. My car is running better then ever. Again my service writer and Lexus staff went above & beyond More

by Gidget G
Recommend Dealer
Yes
Employees Worked With
Jay Dalit
Jul 08, 2020 -

Lexus of Henderson responded

Gidget, thank you for trusting the Lexus of Henderson team to complete your recall and detail services. We're dedicated to offering first-class experiences and I am so happy to hear that our team took care of you and made sure your vehicle is running like new again!

July 07, 2020

Jayce went above and Beyond to provide the best customer service experience, he listened and properly answered all my questions and concerns and recommended what was best for my car, thank you so much for a More

by José Leyva
Recommend Dealer
Yes
Employees Worked With
Jayce Messer
Jul 08, 2020 -

Lexus of Henderson responded

José, it is wonderful to hear that your experience lived up to our high expectations. Jayce is excellent to work with and it is great to hear that he provided you with such exemplary service as taking care of customers is our goal. On behalf of all of us at Lexus of Henderson, we look forward to seeing you in the future.

July 07, 2020

Sales guy is great. The rest of the operation is built to make you wait. And wait. And wait some more. They had A few days to be prepared for my visit and they couldn’t pull it together. There is a reason m More

by KFJSTONE13
Recommend Dealer
No
Employees Worked With
Twala Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Faden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pascual
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Suson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martrell Fantroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryon Walters
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2020 -

Lexus of Henderson responded

I sincerely apologize for the delay you experienced while waiting for finance. This is not like the efficient service normally provided by our team. With COVID-19 restrictions, we are operating on a smaller staff than usual, which has unfortunately caused some delays that one would not experience Pre-COVID. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Charlie Gumina - General Sales Manager 702-942-6686

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