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Lexus of Henderson

Henderson , NV

4.8
6,779 Reviews
At Lexus of Henderson, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare!
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7736 Eastgate Road

Henderson , NV

89011

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Showing 6,779 reviews

November 18, 2020

The staff was quite courteous, highly professional , efficient. The dealership is clean and customers feel very comfortable waiting for their vehicle to be serviced. The price for the service was reason More

by Doming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Lexus of Henderson responded

We couldn't have asked for a better review! Thank you for trusting Lexus of Henderson with your vehicle and your business!

November 17, 2020

I have been coming here since 2013 when I moved here from Chicago. This place has been awesome, very professional, staff is top notch Kudos More

by Savedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Torrella
Nov 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to review us! We are proud to have earned your business over the years and happy that you are so confident in the Lexus of Henderson team. Safe travels, and we are looking forward to seeing you back!

November 17, 2020

Lexus and the finance guy were great. I will never buy a Lexus again. The salesman I leased car from in the first place did a great job selling me. I was promised car washes I got shorty washed then an up s More

by kellygotsand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lexus
Dec 07, 2020 -

Lexus of Henderson responded

Kelly - it's hard to see this feedback as we want customers to be confident in their vehicles. I understand that we left the wrong impression and I sincerely apologize for your frustrations. We're disappointed to see that this instance cost us your business, however, we will use your experience as a learning opportunity. If you would like to speak with us directly, please don't hesitate to call. Thank you, Charlie Gumina - General Sales Manager - 702-942-6686

November 16, 2020

Excellent as always. Easy drop off & fairly quick turn around. No greeter when we came to pick up but was quickly assisted. Excellent and no issues. More

by DCLARK4537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

Thank you for the kind review! It is wonderful to hear that you had such a great experience at Lexus of Henderson. Safe travels, and we hope to work with you again down the road!

November 16, 2020

Service was great! Got me in on time and finished my car very quickly. Top notch as always. I would highly recommend them for service . More

by Easypeasy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

We can't thank you enough for choosing Lexus of Henderson for your auto service needs! It's great to hear that your recent visit went smoothly, and we appreciate your recommendation. Have a wonderful week!

November 16, 2020

We love the service at Lexus Henderson. The staff here are very professional and friendly. We got our tire replaced timely as promised. Overall, great service! More

by NQD080464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Diem
Nov 16, 2020 -

Lexus of Henderson responded

Thank you for the review! We strive to deliver efficient and friendly service, and it is great to hear that this was reflected in your time working with us. Safe travels, and we hope to see you again at Lexus of Henderson!

November 15, 2020

I came in at the end of the day with a bad battery and they took my car back on the spot. They are always so fantastic! Tyler is the best! I will be a customer for life! More

by Sksalway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Service
Nov 17, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a review! Tyler is an excellent member of our team at Lexus of Henderson, and we will be sure to let him know that you appreciate his help. It was our pleasure to assist you with your battery, and if you ever need anything else, don't hesitate to come back and see us again!

November 15, 2020

I would like to recognize and give Lexus a five star rating on her exceptional customer service she gave me. Not only did she give great customer service but she provided me with an exception experience More

by DARRELLALFONSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Lexus of Henderson responded

We are very happy to hear that Lexus made your car-buying process such a success! It's especially great that are completely satisfied with your purchase and got out on the roads in a timely manner. Thank you so much for joining the Lexus of Henderson family! We hope for a chance to work together in the future.

November 15, 2020

We were very pleased with our experience in purchasing a 2021 Lexus at Lexus of Henderson. Kim Tran, Sales Associate, provided excellent customer service from our first visit through the day we picked up o More

by Jkleedom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Tran
Nov 17, 2020 -

Lexus of Henderson responded

Thank you for shopping at Lexus of Henderson and for giving a shout out to Kim. It is our goal to find the right vehicle for guests and we're thrilled to hear that you are on the road in a 2021 Lexus. Congratulations and safe travels!

November 15, 2020

They haven’t figured out the problem yet. They are looking into it. They have recorded the problem. I look forward to hearing back the next step. More

by Bednbiscuit
Recommend Dealer
Yes
Employees Worked With
Tito J D' Leon Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech guy...can’t remember his name right now.
Nov 23, 2020 -

Lexus of Henderson responded

Thank you for taking the time to leave us a positive review. We are grateful for your business here, and we are glad that we earned your trust to resolve this concern. We look forward to getting in touch with you soon. In the meantime, please don't hesitate to give us a call.

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