Lexus of Greenwood Village

I have had Kuni Lexus service my vehicle in the past, but have never received the level of customer service that I received from Shelly. She was thorough and professional both at check-in and check-out. As a have never received the level of customer service that I received from Shelly. She was thorough and professional both at check-in and check-out. As a mom of two, I really appreciated the kids play area and the assistance from the team members to move car seats and such from the loaner to nicely cleaned car. Kuni Lexus service gets an A+ in my book! More

MY VISIT FOR AN OIL CHANGE RESULTED IN SPENDING MORE THAN I EXPECTED AND WILL HAVE TO HAVE MORE WORK DONE THAT WILL COST MORE THAN $2500 SO I AM NOT A HAPPY CAMPER ABOUT THAT. I DID APPRECIATE HAVING A LOA I EXPECTED AND WILL HAVE TO HAVE MORE WORK DONE THAT WILL COST MORE THAN $2500 SO I AM NOT A HAPPY CAMPER ABOUT THAT. I DID APPRECIATE HAVING A LOANER CAR FOR THE DAY AND I THANK YOU FOR THAT AND THEN HAVING MY CAR ALL CLEANED UP FOR ME WHEN I PICKED IT UP IS ALWAYS A TREAT. CAROL GERCKE More

I was greeted immediately when I arrived. The gentleman who helped me was friendly. The waiting area is large and comfortable and had a table for me to work on and a plug for my computer. My car was read who helped me was friendly. The waiting area is large and comfortable and had a table for me to work on and a plug for my computer. My car was ready when promised. I had forgotten to bring a 20% off coupon that I had received via email but they let me use it anyway (that made me really happy!) More

Extremely happy with service, friendliness, helpfulness. In addition, while we had several potential service items suggested that I approved, there were also a couple items that I preferred to defer until a In addition, while we had several potential service items suggested that I approved, there were also a couple items that I preferred to defer until after the summer (e.g. new tires), and I felt NO pressure from Lexus to change my mind. The relationship is very professional and honorable. It makes me feel good about the experience, and the dealer. A coworker had the exact opposite (and nightmare) experience at a local subaru dealer having his 2009 engine worked on. I was quite glad with my choices. Thanks Paul More

Kuni's service department is the best. This is the main reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. T reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. Their continuity of the same service writers helps me to know that I will be placed with someone that knows me and my car. I would like a receptionist to make the appointments instead of getting random service people to answer the phone, so I can book what I need with a service rep that I like to work with. That said, there is always one (and only one to date) service rep that I avoid. Thanks, for doing a great job! More

We did not buy our car at Kuni but you would never know that we did'nt. Our Lexus was just had it there for service. Shelly and Rich, the mechanic, were awesome. Rich came out to us several times to talk that we did'nt. Our Lexus was just had it there for service. Shelly and Rich, the mechanic, were awesome. Rich came out to us several times to talk with us personally about the issues and repairs. What a great place. Shelly was very professional and extremly helpful. She made us feel important and not just a number. We totaly love your dealership and because of them, when we are ready to buy again, we would not hesitate to choose Kuni Lexus. You are very lucky to have such valuable employees. When it seems these days in most places service does not exist, your dealership, Shelly and Rich, were a breath of fresh air. I thank you for your great service. More

The service is always excellent at Kuni Lexus. We are always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a battery that was going "dead". The service department was fantastic. We showed up without an appointment and were given a loaner while the service department checked out the need for a new battery. We received emails and phone calls stating that we needed a new battery. The price was fair and our old battery got pro-rated. We definitely enjoy our Lexus 400 H and the continued excellent service from Kuni Lexus. More

I had a dead battery. The 800# Roadside Assistance was not responsive, so I called Kuni Lexus. Within 10 minutes, Nate was at my car with jumper cables and got me going. He even offered to pick me up not responsive, so I called Kuni Lexus. Within 10 minutes, Nate was at my car with jumper cables and got me going. He even offered to pick me up at my house and drive me to where the car had broken down. Unfortunately, the battery died again the next morning. Agan, he came immediately and jump started it again. This time I drove it directly to Kuni Lexus and received excellent service from Pierre, who drove me to my house while the new battery was installed -- which they did within an hour. Kuni Lexus has outstanding service representatives. This is my third Lexus from Kuni and they have a customer for life. Please thank Nate, Jared and Pierre for me. Susan Blake Smith More

We actually decided to take our Toyota to Lexus due to a recent rough experience with another dealership, and had a phenomenal experience with Kuni Lexus and the Assistant Service Manager, Chad Smith. The recent rough experience with another dealership, and had a phenomenal experience with Kuni Lexus and the Assistant Service Manager, Chad Smith. The overall process was very smooth, he inspected our car, we then spoke about what sort of items would be looked at, he entered our information in to the system, we were given a time frame for pick up and off we went. (We were also offered a loaner vehicle, but did not need it at the time.) We were also very impressed by the customer waiting area available to us, it was very clean, nicely arranged, had a great kids area, and offered very nice amenities. After approx. an hour and a half (which was sooner than expected) we were given a call that our vehicle was ready. When we arrived to pick up our vehicle, it was ready and waiting for us. Kuni had done a thorough inspection and actually even found a screw in our tire that we had not known about. The car also looked amazing! They had done a immaculate job of cleaning the vehicle, which was highly unexpected! Our bill for the oil change service and tire repair was reasonable, and we felt as though our business was truly appreciated. Thank you to Kuni Lexus, and Chad Smith for making our first experience a great one! More

I needed an oil change and the car had a very strong burning smell that I could not identify. It turns out that there was a plastic grocery bag that had melted to the bottom of the car. The service te burning smell that I could not identify. It turns out that there was a plastic grocery bag that had melted to the bottom of the car. The service team did not charge me for the work to remove the plastic. The service team is always very polite. More