Lexus of Greenwood Village

Yes, yes, yes! When friends knew we were shopping for a new car they told us "make sure you don't rule out a Lexus just because of the problems recently in Japan. They know what they are taking about and w new car they told us "make sure you don't rule out a Lexus just because of the problems recently in Japan. They know what they are taking about and will not steer you wrong." The advice couldn't have been better. We decided that given the economy and gas prices the least we could do was to start our search with any and all hybirds. If that didn't work we would expand our search. I did a lot of homework online and we had ridden recently in other friends new Lexus hyrid midsize SUV. We went to Kuni to test drive it and I ruled it out because of the leg reach getting in. This shrinking as a senior woman is a bummer! It was super comfortable once you were inside. We continued our search and were impressed with the mileage options. After checking out others we returned to Kuni Lexus and the same salesman, Gary Taylor to see a hybrid sedan that my 6'1" husband could feel comfortable in. Other brands he barely fit in but could not get comfortable with. We test drove, what I believe was one of their loaner cars from 2010 and fell in love with it. My husband had plenty of head and leg room. Mike Parmakin worked reasonably and openly with our trade in and the facts. It still remained a comfortable transaction and the money part is the most distasteful part of buying a new car. We have had our new car for 1 week now and are loving it. They would have a hard time twisting our arm and telling us they needed it back. Archer Goodman was selling products -- we understood that and he handled financing. Yet, he managed to make it easy to understand in laymans terms and as fun as possible. Our new car had to go into the shop to get some of the extras we ordered for it and they were very flexible with my crazy social calendar. A loaner was available, as promised, and I found it great that it was the same model as we had purchased which made the transition to a loaner very comfortable. I have never been one to drive other peoples cars. The service department had to have our car and extra day and we were advised of that and it was workable for us. When we picked up our own new car it had been kept inside all warm and cozy for the 2 days rain Denver had had. The loaner was OK, but it was like picking up your own kid when we got our snazzy Matador Red car back! We are loving it and enjoying learning things about it one at a time. Any and all friends are eating up how gorgeous the car is and my husband is thrilled with the lines of the car and the transparancy of the dealership. This is Mama's car but hubby has gotten to drive it 3 times. Other than that he is a happy passenger because the car fits him. Also, we are at 33 miles to a gallon which is a huge differnce from our old large SUV. We no longer needed 2 SUV's in our garage. We cringed at the idea of having to buy a new car and Kuni Lexus couldn't have made it any easier unless they had driven the car to our home. Thanks to all and keep up the good work. We will definately recommend Kuni to anyone we know considering a new car. Dick and Judy Boyer More

I have owned a Lexus for 9 years and had service in 4 states, although all have been wonderful, Kuni rates at the top! The service reps are so courteous, knowledgeable, and efficient. The lounge facili states, although all have been wonderful, Kuni rates at the top! The service reps are so courteous, knowledgeable, and efficient. The lounge facility makes it a pleasant place to wait for service to be completed and every time I have scheduled service that requires a loaner, the car provided has met or exceeded expectation. More

Experience got off to a bad start when the work could not be performed on the day it was scheduled, service recovery was very good. I was able to reschedule and was offered a loaner car for the day of the wo be performed on the day it was scheduled, service recovery was very good. I was able to reschedule and was offered a loaner car for the day of the work. I was working both with Mike and another gentlemen whose name I cannot remember (possibly Brad, a younger man). In any case, on my second visit, the younger associate discovered that my vehicle was still under warranty and after further checking with Mike, was able to complete the repair work at no charge to me. This was a great discovery and one I had not anticipated. A savings to me of roughly $350 that day! I am in the hospitality industry and know that occasionaly tricky situations arise such as this - however, it is all in the recovery and I felt your team did very well. As I mentioned in my prior survey, I believe such instances could be avoided or mitigated by more thorough review of appointments made through the online process. Prior to my first arrival at the dealership, it should have been discovered that the part needed was not in stock and that service would need to be rescheduled. More

I have had Kuni Lexus service my vehicle in the past, but have never received the level of customer service that I received from Shelly. She was thorough and professional both at check-in and check-out. As a have never received the level of customer service that I received from Shelly. She was thorough and professional both at check-in and check-out. As a mom of two, I really appreciated the kids play area and the assistance from the team members to move car seats and such from the loaner to nicely cleaned car. Kuni Lexus service gets an A+ in my book! More

I was greeted immediately when I arrived. The gentleman who helped me was friendly. The waiting area is large and comfortable and had a table for me to work on and a plug for my computer. My car was read who helped me was friendly. The waiting area is large and comfortable and had a table for me to work on and a plug for my computer. My car was ready when promised. I had forgotten to bring a 20% off coupon that I had received via email but they let me use it anyway (that made me really happy!) More

We did not buy our car at Kuni but you would never know that we did'nt. Our Lexus was just had it there for service. Shelly and Rich, the mechanic, were awesome. Rich came out to us several times to talk that we did'nt. Our Lexus was just had it there for service. Shelly and Rich, the mechanic, were awesome. Rich came out to us several times to talk with us personally about the issues and repairs. What a great place. Shelly was very professional and extremly helpful. She made us feel important and not just a number. We totaly love your dealership and because of them, when we are ready to buy again, we would not hesitate to choose Kuni Lexus. You are very lucky to have such valuable employees. When it seems these days in most places service does not exist, your dealership, Shelly and Rich, were a breath of fresh air. I thank you for your great service. More

Extremely happy with service, friendliness, helpfulness. In addition, while we had several potential service items suggested that I approved, there were also a couple items that I preferred to defer until a In addition, while we had several potential service items suggested that I approved, there were also a couple items that I preferred to defer until after the summer (e.g. new tires), and I felt NO pressure from Lexus to change my mind. The relationship is very professional and honorable. It makes me feel good about the experience, and the dealer. A coworker had the exact opposite (and nightmare) experience at a local subaru dealer having his 2009 engine worked on. I was quite glad with my choices. Thanks Paul More

Kuni's service department is the best. This is the main reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. T reason I continue to be a Lexus customer. Anyone can sell a car...a lot can sell good cars....the service department at Kuni makes the deal for me. Their continuity of the same service writers helps me to know that I will be placed with someone that knows me and my car. I would like a receptionist to make the appointments instead of getting random service people to answer the phone, so I can book what I need with a service rep that I like to work with. That said, there is always one (and only one to date) service rep that I avoid. Thanks, for doing a great job! More

The service is always excellent at Kuni Lexus. We are always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a always personally treated and receive excellent service. Jeff Kidwell was in constabt communication with us regarding our need for service. We had a battery that was going "dead". The service department was fantastic. We showed up without an appointment and were given a loaner while the service department checked out the need for a new battery. We received emails and phone calls stating that we needed a new battery. The price was fair and our old battery got pro-rated. We definitely enjoy our Lexus 400 H and the continued excellent service from Kuni Lexus. More