Lexus of Greenwood Village

From the gentleman that took my car in to the service representative and even the person on the phone, everyone was courteous and respectful. It has bee such a pleasure to work with Kuni Lexus after deal representative and even the person on the phone, everyone was courteous and respectful. It has bee such a pleasure to work with Kuni Lexus after dealing with my previous dealership. I had owned a Volkswagen Touareg and had service done a Lithia where I purchased the vehicle. The manager and everyone in the service department was rude and did not care about any problems I had with the vehicle and I am certian that I was charged for services that were not performed. They had no regard for my safety when an airbag fault continued to be a problem with my car. Although I had the paperwork from a previous recall they refused to believe that it was covered under the recall and even take care of it. It took them weeks to even order the part telling me to be careful driving the car because the airbag could discharge at any given moment.The service manager even laughed when he talked to me. I was disgusted. It was that point that the vehicle was traded in for a Lexus. So please understand when I commend you for excellent customer service that this is not something taken very lightly. Thanks for providing and understanding truly what customer service mean to those that appreciate it. More

Jared was friendly and helpful. He told me when I got there how long the service would take, and said he would try to get me out before that. Jared came out about a half hour early and said my car was do there how long the service would take, and said he would try to get me out before that. Jared came out about a half hour early and said my car was done. I did not meet the service tech. The overall experience was great because I got great service and there was no charge. My two business partners lease BMWs and all of their scheduled maintenance is covered in their leases. I think Lexus should move to that model. I would be willing to pay a little more each month so I didn't have to worry about that. Having said that, I have checked your pricing against other service centers in my area, and you are very competitive, so I would rank your pricing as good. More

I was greeted by a very friendly sales person (Danny Tyson) 15 minutes before the dealership was set to close. Instead of being told to come back, he allowed my wife and I to test drive the car I wante Tyson) 15 minutes before the dealership was set to close. Instead of being told to come back, he allowed my wife and I to test drive the car I wanted and stayed late with us giving us a very in depth demonstration of the cars abilities. The next day I came in and again everyone was very friendly and explained everything very well. We agreed on a price and everything was taken care of in a timely and professional manner. More

Kevin did an excellent job. The fee was higher than I expected, especially to repair the door handle which popped off on it's own! But Kevin did the best he could for me and allowed me to use coupons th expected, especially to repair the door handle which popped off on it's own! But Kevin did the best he could for me and allowed me to use coupons that I had been given previously by Kuni Lexus. The wash job was excellent and they even topped off my gas tank! More

My visit was a recall of my Lexus. The dealership called me and set up an appointment for the recall repairs. Shelly not only told me exactly what the work would entail but asked me if I had any other probl me and set up an appointment for the recall repairs. Shelly not only told me exactly what the work would entail but asked me if I had any other problems I wanted them to look at. She kept me updated on the progress and the needs for other problems that I should be concerned about. Shelly is a very gracious lady and a compliment to your Lexus staff. More

I came in for a broken window on the driver's secondary door, the fix was great. Second was a squeak in the rear seats, they said they fixed it but I still hear it. They also performed the 40k maintence se door, the fix was great. Second was a squeak in the rear seats, they said they fixed it but I still hear it. They also performed the 40k maintence service on the vehicle and it as fine also. The service personnel were all very friendly and helpful, and getting a loaner car was no problem, just disappointed with the on going squeak from the back seats. More

Don was very helpful. I'd love it if you could put something on the My Lexus website to give an approx. of how much the different services cost. Like 120,000 service to include...approx price (subject something on the My Lexus website to give an approx. of how much the different services cost. Like 120,000 service to include...approx price (subject to change)etc. This would help people to prepare in these tough economic times. More

Bill Owens was fantastic through the sales process. I made an initial inquiry through the internet as I was looking for a particular model. Bill responded quickly and then was able to facilitate my sche made an initial inquiry through the internet as I was looking for a particular model. Bill responded quickly and then was able to facilitate my schedule in setting up a meeting to view the car at the dealer. He was very pleasant throughout the discussion we had and throught the offer process. In the end we had a fair deal. He was very helpful walking me through the closing process on the deal as well as describing the cars features. He displayed good knowledge of the vehicle's electronics and inner workings. It was an extremely pleasant buying experience. My family now owns two Lexus bought from Kuni and we were happy with both purchases and the experience we had at the dealership. We would recommend it to anyone interested in a Lexus. More

Overall, we had a great experience in purchasing our used 350RX. I was connected to the dealership by USAA car buying service with a specific model, color and options. Bill, from the get-go was very positi 350RX. I was connected to the dealership by USAA car buying service with a specific model, color and options. Bill, from the get-go was very positive and more than willing in every way to sevice our car buying needs. The additional options I had installed before picking up the vehicle were done very well. Bill was patient with helping us adjust to the vehicle. I had a problem with the navigation system when I left. Upon calling Bill, he graciously assisted and got me straigtened out. Bill's plesant demeanor and direction were refreashing. For my next car purchase I will definitely seek Bill Owens out. More

Experience got off to a bad start when the work could not be performed on the day it was scheduled, service recovery was very good. I was able to reschedule and was offered a loaner car for the day of the wo be performed on the day it was scheduled, service recovery was very good. I was able to reschedule and was offered a loaner car for the day of the work. I was working both with Mike and another gentlemen whose name I cannot remember (possibly Brad, a younger man). In any case, on my second visit, the younger associate discovered that my vehicle was still under warranty and after further checking with Mike, was able to complete the repair work at no charge to me. This was a great discovery and one I had not anticipated. A savings to me of roughly $350 that day! I am in the hospitality industry and know that occasionaly tricky situations arise such as this - however, it is all in the recovery and I felt your team did very well. As I mentioned in my prior survey, I believe such instances could be avoided or mitigated by more thorough review of appointments made through the online process. Prior to my first arrival at the dealership, it should have been discovered that the part needed was not in stock and that service would need to be rescheduled. More