Lexus of Greenwood Village
Greenwood Village, CO
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Shelly met me right away as I drove into the service bay. She was professional and friendly and got me checked in and in a loaner in a timely fashion. My car was done and ready for pick up as promised. She was professional and friendly and got me checked in and in a loaner in a timely fashion. My car was done and ready for pick up as promised. More
Always on time, always assume I need a loaner, polite, helpful, professional and always want to make sure that I am happy. Keeps good information on database so that we always know what was done and what helpful, professional and always want to make sure that I am happy. Keeps good information on database so that we always know what was done and what was looked at. No pressure when things are close to needing service/repair...don't push unless really needed. I feel like they treat my car like it is their own. More
Customer Experience, Quality of work, Friendliness, Overalll Experience all were exclllent. Price was as expected and acceptable. Shelly has been our Service Consultant for a number of our visits and s Overalll Experience all were exclllent. Price was as expected and acceptable. Shelly has been our Service Consultant for a number of our visits and she is a pleasure to do business with. She is knowledgeable, professional and seems to go out of her way to make the visit a treat.. More
Service adviser (Jeff) was quickly available when I arrived. He clearly explained the scope of the work to be done and provided me with a very accurate estimate of the cost. The loaner car was availa arrived. He clearly explained the scope of the work to be done and provided me with a very accurate estimate of the cost. The loaner car was available immediately, and I was on my way within 10 minutes of arrival. When it did not appear that the car would be ready by the time promised, Jeff called me and alerted me early, and offered me the option of keeping the loaner till the next day when I could pick up the car at my leisure. This has been my overall experience for the past four years that I've had my vehicle serviced at Kuni Lexus of Littleton. More
I would definitely recommend Kuni to anyone. Compared to other dealers, they are top of the line. Don was very helpful and friendly. When the car was finished, Don came out with us to go over everything t other dealers, they are top of the line. Don was very helpful and friendly. When the car was finished, Don came out with us to go over everything that was completed on the car. The follow up emails and reminders are also helpful. More
Bill was very professional and made my service experience the best it could be. He gave me a lovely loaner while he explained what he was going to do to my car. He was on time and also explained what I neede the best it could be. He gave me a lovely loaner while he explained what he was going to do to my car. He was on time and also explained what I needed to do for my future service. He also explained the condition of my car. Bill told me the exact state of my brakes as well as my tires and other componants. Kuni has an excellent service department that I would recommend to anyone who drives a Lexus. Thank you for making my service experience so easy. More
Service center is one of the best in the area. I very rarely have to wait to be checked in and the car is always ready within the time frame that they promise. rarely have to wait to be checked in and the car is always ready within the time frame that they promise. More
As always, customer service was outstanding. Jeff made me feel that his priority was my complete satisfaction. I have never been disappointed with the service of my auto or with the personal customer ser me feel that his priority was my complete satisfaction. I have never been disappointed with the service of my auto or with the personal customer service I have received. The explanations are always clear and I never feel pressured. I would certainly (and have) recommend Kuni Lexus to anyone. More
I appreciate the professionalism and courtesy/respect I experience at Kuni. Service is timely and accurate. If a vehicle is required, it is presented without delay and shared with respect and trust. Great experience at Kuni. Service is timely and accurate. If a vehicle is required, it is presented without delay and shared with respect and trust. Great message to client. More
We would like to thank Travis and Chad for all their help getting our seat fixed. They went above and beyoud to help us. Ken and Jo Martucci getting our seat fixed. They went above and beyoud to help us. Ken and Jo Martucci More